Associate Director of Property Operations; Union

Associate Director of Property Operations (Union City)

About Mid Pen

At Mid Pen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect.

We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs.

We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. Mid Pen is, once again, proud to be certified as an official Great Place to Work® in 2025.

Associate Director of Property Operations

This position reports to the Director of Property Operations for Mid Pen Housing and has responsibility for the daily operations of a region of properties. Key areas of responsibilities include Fiscal Management, Resident Management, Employee Supervision, Community Outreach, and a strong understanding of Internal Partner Collaboration.

Responsibilities

• Supervise, hire, onboard, and train Property Managers; support peers in onboarding and training initiatives across the portfolio.
• Manage the full hiring process, including requisition submission, collaboration with the Recruiting Team, and candidate interviews.
• Provide ongoing staff management including performance reviews, recognition, improvement plans, disciplinary actions, and retention efforts.
• Promote a positive and growth-oriented work environment for Property Managers and on-site teams.
• Ensure operational effectiveness through budget oversight, KPI management, subsidy collection processes, and Real Page system proficiency.
• Maintain regulatory compliance across communities, including audits, inspections, rent increases, and timely re-certifications.
• Collaborate with internal departments (Legal, Compliance, Risk Management) and external partners (Housing Authorities, community groups) to support property operations.
• Lead resolution of staff and resident communication issues, ensuring high customer service standards and timely incident reporting.
• Conduct regular site visits, approve capital project proposals, and support vacancy reduction efforts.
• Participate in company training, committees, and process improvement initiatives; conduct monthly staff check-ins and quarterly performance reviews.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Knowledge, Skills, and Abilities

• Certified and well-versed in Fair Housing laws.
• Proficient in Microsoft Office Suite and property management software (MRI, Yardi, Boston Post; Real Page preferred).
• Strong written and verbal communication skills, including professional correspondence and report writing.
• Exceptional customer service and relationship-building abilities with tenants, vendors, and internal teams.
• Skilled in interpreting policies, procedures, and technical documentation.
• Proven ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic environment.
• Strategic thinker with strong analytical and problem-solving skills.
• Demonstrated decision-making that enhances property performance and tenant satisfaction.
• Reporting & Analysis:
  Provide regular updates to senior leadership on property performance, operational challenges, and strategic opportunities.

Education and Experience

• Four or more years of Property Management supervisory experience and/or training or equivalent combination of education and experience
• Four or more years of multi-family…