Parking Operations Supervisor

Overview

Land, Buildings and Real Estate, Stanford, California, United States. LBRE is the operational core of Stanford University’s physical campus. LBRE constructs and maintains the campus, supporting the university’s academic mission. We are committed to dedication, innovation, expertise, teamwork, and continuous improvement, and we strive to preserve and enhance Stanford’s 8,180 acres, supporting teaching and research as “Caretakers of a LEGACY.”

Stanford Transportation, a division of Land, Buildings, and Real Estate, provides safe, reliable, and sustainable transportation and parking solutions. The department includes Retail, Customer Systems and Data Analysis, Marguerite (the shuttle service), Transit Demand Management, Bicycles, Communications, and Parking Operations. Parking Operations manages over 18,000 parking spaces across the main campus and Redwood City Campus, in more than 100 lots, six multi-level underground garages, and five above-ground garages.

The department also manages 200 electric vehicle charging stations and event parking. Parking enforcement utilizes License Plate Recognition (LPR) technology to manage and enforce parking efficiently.

The Parking Supervisor – Parking Operations is responsible for leading, planning, and administering a variety of critical parking programs that support the efficient and effective management of Stanford University’s parking system. Key areas of oversight include signage inventory management and renewal, parking utilization data collection and analysis, LPR enforcement operations, and lead on event/reserved parking coordination. The role is committed to delivering exceptional customer service while mitigating operational impacts to the campus community.

Primarily responsible for leading event parking operations and providing support in key functional areas, including parking enforcement, signage management, asset audits, website content review, parking data collection, and review of citation appeals. Evaluates the campus-related achievements of subordinate staff, establishing clear team goals and objectives under the guidance of the Associate Director. Manages accountability and stewardship of human, financial, and physical resources in alignment with departmental and university-wide goals.

Ensures direct staff adhere to internal controls with emphasis on policy compliance and strategic implementation. Administers systems and procedures to safeguard departmental assets and applies practical expertise in directing and managing operational processes and projects.

• Analyze parking utilization to understand the balance of parking supply and demand and enable data-driven decisions that meet the needs of the Stanford Community.
• Analyze citation trends, monitor enforcement inconsistencies, and generate biweekly reports summarizing volumes, officer-level data, appeal outcomes, and time to resolution. Provide recommendations for training, signage improvements, and policy adjustments.
• Recruit, manage performance, and oversee separation of administrative personnel in alignment with university policies and procedures.
• Ensure customer service for the entire parking operations team and campus community.
• Manage the Parking Enforcement, Parking Maintenance, and Event Parking operations.
• Manage employee scheduling, work assignments, communication, and personnel development. Conduct regular performance evaluations and provide feedback.
• Monitor work activities to ensure compliance with policies and procedures.
• Manage workflow and productivity to meet department and campus needs.
• Develop and maintain knowledge of the department, its employees, and how the department functions.
• Engage in problem-solving for organizational issues; recommend efficiency improvements and advancement.
• Plan and coordinate a variety of special administrative projects and assignments.
• Renew job knowledge through reading, professional education opportunities, and membership in professional organizations.
• Develop and maintain an effective service leadership team, planning for operational, budgetary, service level, and resource needs.
• Develop and provide…