Associate Director of Property Operations; Union

About Mid Pen Mid Pen builds communities that change lives. Since 1970, we are committed to providing safe, affordable housing of high quality to those in need; establishing stability and opportunity in residents’ lives; and fostering diverse communities that respect dignity and equality. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive.

We operate in 12 Northern California counties with more than 130 properties serving 20,000 working families, seniors, and people with special needs. Mid Pen is certified as a Great Place to Work in 2025.

Locations: Palo Alto, Menlo Park

This position reports to the Director of Property Operations for Mid Pen Housing and has responsibility for the daily operations of a region of properties. Key areas include fiscal management, resident management, employee supervision, community outreach, and strong internal partner collaboration.

• Supervise, hire, onboard, and train Property Managers; support onboarding and training initiatives across the portfolio.
• Manage the full hiring process, including requisition submission, collaboration with the Recruiting Team, and candidate interviews.
• Provide ongoing staff management including performance reviews, recognition, improvement plans, disciplinary actions, and retention efforts.
• Promote a positive and growth-oriented work environment for Property Managers and on-site teams.
• Ensure operational effectiveness through budget oversight, KPI management, subsidy collection processes, and Real Page system proficiency.
• Maintain regulatory compliance across communities, including audits, inspections, rent increases, and timely re-certifications.
• Collaborate with internal departments (Legal, Compliance, Risk Management) and external partners (Housing Authorities, community groups) to support property operations.
• Lead resolution of staff and resident communication issues, ensuring high customer service standards and timely incident reporting.
• Conduct regular site visits, approve capital project proposals, and support vacancy reduction efforts.
• Participate in company training, committees, and process improvement initiatives; conduct monthly staff check-ins and quarterly performance reviews.

Knowledge, Skills, and Abilities

• Certified and well-versed in Fair Housing laws.
• Proficient in Microsoft Office Suite and property management software (MRI, Yardi, Boston Post; Real Page preferred).
• Strong written and verbal communication skills, including professional correspondence and report writing.
• Exceptional customer service and relationship-building abilities with tenants, vendors, and internal teams.
• Skilled in interpreting policies, procedures, and technical documentation.
• Proven ability to prioritize tasks, manage time effectively, and meet deadlines in a dynamic environment.
• Strategic thinker with strong analytical and problem-solving skills.
• Demonstrated decision-making that enhances property performance and tenant satisfaction.
• Reporting & Analysis:
  Provide regular updates to senior leadership on property performance, operational challenges, and strategic opportunities.

• Four or more years of Property Management supervisory experience and/or training or equivalent combination of education and experience
• Four or more years of multi-family residential management experience – minimum two years of Affordable Housing experience
• Tax Credit Specialist or Certified Occupancy Specialist certification required

$107,977 - $133,000 Annual Salary

• Health Insurance
• Dental, Vision, Life & Disability Insurance
• 403(b) Retirement Investment
• Employee Education Reimbursement Program
• Paid Parental Leave
• FSA for Childcare, Medical, and Commuter Benefits
• EAP Program
• Pet Insurance
• Paid Time Off
• Company Holidays
• Wellness Days

Mid Pen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Consistent with its obligations under the law, Mid Pen Housing Corp.

will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.