Vietnamese Medical Interpreter​/Translator; Rotating Shift

Overview

1.0 FTE Full time Rotating - 08 Hour R2652655 Hybrid  Interpreters Svcs Administrative Support Palo Alto, CA. If you're ready to be part of our legacy of hope and innovation, you are encouraged to explore current job openings. This position supports patient care in person, via video, and over the phone, providing consecutive and simultaneous interpretation, sight translation, and written translation services.

This position is essential to ensuring equitable access to healthcare services and fostering a supportive, inclusive environment for diverse populations. By effectively navigating language differences, the Medical Interpreter/Translator I contributes to quality of care and patient satisfaction within Stanford Health Care.

Location:

Stanford Health Care, Stanford, CA

• Provide in-person (IP) consecutive and simultaneous interpretation as assigned by dispatcher or requested by providers
• Provide consecutive interpretation via video or phone
• Provide sight translation following standard workflow and ethical guidelines
• Provide short translation of texts up to 5 lines for IP or Video Medical Interpretation (VMI) encounters (within standard work and ethical guidelines)
• Provide first draft translation or machine post-editing of AI translation into working languages, as assigned
• Provide document alignment and proofreading services
• Provide linguistic expertise in working languages
• Mentor interns (beginning 6 months after date of hire at SHC)
• Mentor new hires (beginning one year after date of hire at SHC)
• Participate in focus and beta testing groups for institutional and departmental workflows, tools, and equipment as necessary
• Provide voiceover services as requested
• Proctor staff and agency candidate competency testing as requested
• Document encounters in electronic medical record (EMR) system according to departmental standards
• Other duties as assigned

• High School Diploma Required
• Bachelor’s degree (or equivalent from foreign university) in interpretation/translation preferred
• Bachelor’s degree (or equivalent from foreign university) in another field and completion of medical interpreting certificate program preferred
• CHI (Spanish, Mandarin, or Arabic) or CoreCHI-P performance preferred

• One (1) year of progressively responsible and directly related work experience or completion of Stanford Medical Interpretation Internship

• Proficiency in English and the designated language of service, skilled in interpretation and translation, demonstrated by passing the SHC Medical Interpretation and Translation exam
• Strong ability to establish and maintain excellent customer relationships, with exemplary interpersonal skills, sound judgment, and professionalism
• Commitment to maintaining the confidentiality of protected and sensitive information as governed by legal regulations, institutional policies, and professional codes of ethics
• Ability to stay calm under pressure and apply sound judgment in high-stress situations
• Ability to collaborate effectively with individuals at all levels within the organization
• Maintain professional boundaries in all interactions
• Aware of cultural and perceptual factors that may influence patient communication
• Knowledge of medical terminology to facilitate accurate interpretation and translation

• Certified Healthcare Interpreter (CHI) preferred
• CoreCHI-Performance (CoreCHI-P) preferred

Stanford Health Care is an Equal Opportunity Employer. SHC values diversity and does not discriminate on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or any other characteristic. People of all genders and backgrounds are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment.

Base Pay Scale:
Generally starting at $38.91 - $43.82 per hour. The final salary will be set based on factors including internal equity, experience, education, specialty, and training. This pay scale is not a promise of a specific wage.