Senior ServiceNow Developer

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Day - 08 Hour (United States of America)

The Sr. Service Now Developer should have hands on experience configuring and developing on FSM (Field Service Management) and EAM (Enterprise Asset Management) modules in Service Now including but not limited to PM work orders, work order workflows, scheduling & dispatch workflows and asset lifecycle management

Preferably Certified Implementation Specialist-FSM (CIS-FSM)

This is a Stanford Health Care job.

A Brief Overview

The Senior Developer for Service Now will be responsible for configuring, administering and scripting the Service Now ITSM tool. This role will work with the ITS Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use Service Now.

Locations

Stanford Health Care

What you will do

* Configuration/Customization of the Service Now system, including creating workflows

* Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service

* Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now

* Performs integrations and process automation using Service Now Orchestration

* Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.

* Load, manipulate and maintain data between Service Now and other systems

* Work with IT managers to generate views and reports as needed

* Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the Service Now roadmap

* Thorough understanding of ITIL/ITSM processes

* Performs system and integration testing with sample and live data

* Monitor health, usage and overall compliance of the application

Education Qualifications

* BA/BS Degree in Computer Science, Information Technology, Information Systems, Electronics Technology, IT Management or a directly related field from an accredited college or university.

Experience Qualifications

* Must have three (3) years of experience as a Service Now Developer

Required Knowledge,

Skills and Abilities

* Knowledge of Active Directory / LDAP

* Knowledge of disciplined software release build/deploy processes

* Knowledge of integrating with internal and external applications and systems

* Knowledge of cross-browser and platform compatibility requirements including IE rendering issues

* Knowledge of Java script, HTML, CSS and good web design practices

* Ability to effectively communicate with all levels of the organization

* Ability to demonstrate analytical and problem solving skills

* Ability to successfully design, develop, and support web-based applications and websites

* Ability to interface and develop with Java/J2EE backend technologies

* Ability to work on multiple overlapping projects

* Ability to work independently with minimal supervision

Licenses and Certifications

* Service Now Admin and Developer certification preferred but not required

#LI-AL1

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family's perspective:

* Know Me:
Anticipate my needs and status to deliver effective care

* Show Me the Way:
Guide and prompt my actions to arrive at better outcomes and better health

* Coordinate for Me:
Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above.

People of all genders, members of all racial and ethnic groups, people with…