System Administrator; Salesforce

Overview

Continuing Studies and Summer Session, Stanford, California, United States. Information Technology Services. Post Date: 3 days ago. Requisition #: 108096.

Business

Title:

System Administrator

Job Classification/

Title:

IT Systems Analyst 2

Job Family: Information Technology Services

Job Series: IT Systems Analyst

Job Code: 4802

Grade: I

Exemption: Exempt

Stanford Continuing Studies Programs is a premier adult learning program offering more than 500 courses, workshops, and seminars to more than 17,000 students annually. The mission of Stanford Continuing Studies is to share the rich educational resources of Stanford University with adult students living in the Bay Area and beyond.

Stanford Continuing Studies is seeking an experienced System Administrator to support the implementation and ongoing operation of a Salesforce-based business system serving students, instructors, and staff. This role offers the opportunity to collaborate with an external Salesforce implementation partner as well as multiple Stanford technical teams, providing broad exposure to enterprise platform strategy and cross-functional problem-solving. The hands-on role is responsible for day-to-day platform administration and for supporting all phases of implementation, including system configuration, technical and user requirements, and related policies and procedures.

The position requires a solid understanding of Salesforce modules, Lightning platform technologies, and core system architecture, and works closely with CSP business teams, an external implementation partner, and other technical teams at Stanford to build and maintain system solutions, automate processes, and deliver ongoing user support and enhancements across Education Cloud, Commerce Cloud (D2C), Marketing Cloud, and Tableau Next.

This role is central to ensuring the platform is stable, secure, and well supported as CSP modernizes its systems and services. The ideal candidate brings strong administrative fundamentals, comfort working in complex enterprise environments, and a service-oriented mindset in support of instructor-, staff-, and student-facing teams.

Platform Administration & Operations

• Administer Salesforce environments supporting CSP business functions, including user access, security, licenses, authentication (SSO/MFA), and core administrative settings.
• Configure and maintain platform features, data models, and reporting/analytics access in alignment with approved requirements.
• Monitor system health, performance, and usage; identify issues, recommend improvements, and support reliable day-to-day operations.
• Serve as a primary point of contact between users, business partners, and technical teams, managing intake, triage, communications, and release coordination.
• Coordinate testing and deployment of Salesforce seasonal releases, including sandbox validation and stakeholder communication.

System Analysis & Issue Resolution

• Perform business and system analysis to assess production issues, enhancements, patches, and upgrades using logs, audit trails, integrations, and data quality indicators.
• Document issues, root causes, and resolutions to support efficient troubleshooting and knowledge sharing.
• Monitor transactional workflows and data processing to ensure continuity of service.

Requirements, Configuration & Enhancements

• Collaborate with business partners to gather, document, and refine system requirements and process improvements.
• Evaluate, prioritize, and implement enhancements, balancing platform capabilities, risk, and long-term maintainability.
• Configure Salesforce objects, automations, validation rules, workflows, and related features; develop and support test plans, UAT, rollout, and post-deployment validation.

Collaboration & Release Support

• Partner with developers and implementation teams to review designs, validate solutions, coordinate sandbox usage, and support deployments.
• Support release readiness, post-release monitoring, and stabilization; communicate change impacts and expectations to stakeholders.
• Maintain system documentation, configuration records, and functional specifications in alignment with SDLC practices to support…