Project Manager, Operations Manager, Program ​/ Project Manager

Project Manager

BCForward is currently seeking a highly motivated Product Operations Project Manager in MPK/NYC/SEA the United States.

Position Title:

Product Operations Project Manager

Location:

MPK/NYC/SEA

Anticipated

Start Date:

3/ 31/ 2025

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Expected Duration: 6 Months

Job Type: [>=40 weeks] [Contract] [ONSITE].

Pay Range: $80 – $90/hr. on W2.

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Job Description

The Product & Regulatory Operations org is a vital part of Client commitment to user and business safety on its platforms, delivering operations for emerging and critical priorities across Client and Global Operations and in close partnership with product/Eng, legal and XFN stakeholders.

As a Product Operations Project Manager, you will work on projects that will help drive growth, engagement, and quality of Client products. We are looking for experienced professionals with a strong background in program/ project management, excellent communication skills, and a proven ability to build and maintain relationships with global stakeholders. Your role involves aiding in planning, executing, and monitoring projects, possibly developing plans, tracking progress, and updating stakeholders.

Ideal candidate will promote cross-functional engagement and communicate program progress to key stakeholders.

Additionally, we seek someone who has a passion for diving deep to understand where and how these are manifesting on our platforms. This individual has a demonstrated ability to leverage large data sets and advanced tooling. Hey also will have strong analytical & investigative skills and should be comfortable with ambiguity and experimentation.

• Support project scope, develop and execute project plans for supported programs
• Drive effective, concise and persuasive program communications/collaboration, including root cause analysis, internal/external escalations coordination and communications to leadership, and business recommendations for broader stakeholder groups
• Identify gaps in strategy, systems, and processes to support growth at scale
• General program management to define project scope, develop and execute plans, drive risk and compliance activities
• Showcase grace under pressure and ensure effective and timely collaboration with multiple internal stakeholders
• Adapt to changing requirements and prioritize escalation requests effectively
• Strong analytical and investigative skills, experience leveraging large data sets and advanced tooling

• 10 years of experience in operations for a tech company, consulting, operations or similar roles
• Strategic thinking with a proven track record of enhancing customer experience through innovation and continuous improvement
• 7 years project or program management experience in a corporate environment.
• Strong communication skills and ability to build relationships and influence stakeholders across functional boundaries and globally
• Ability to make judgments under tight deadlines and competing priorities
• Proficiency/ Basic knowledge in analytical tools (e.g., Excel, SQL) for driving analytics, reporting and operational decision-making
• Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others
• Experience communicating effectively via various formats, time zones and audiences, including within operations teams and across with key stakeholders and senior leadership.

BCForward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and…