ServiceNow- IT​/OT Asset Management Senior Consultant- Tech Consulting

Position: ServiceNow- IT/OT Asset Management Senior Consultant- Tech Consulting - Open Location
Join to apply for the Service Now- IT/OT Asset Management Senior Consultant
- Tech Consulting - Open Location role at EY

Location:

Anywhere in Country

Service Now Senior Consultant – IT and Operational Technology (OT) Asset Management

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

You’ll lead Service Now Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.

Your

Key Responsibilities

• Collaborating with clients to gather and analyze requirements, ensuring that the final product meets their needs.

• Designing and developing user interfaces that are not only functional but also enhance user experience.

• Writing clean, maintainable code and creating specifications that support business objectives.

Regular travel may be required to meet with clients, providing you with the opportunity to engage directly with stakeholders.

Skills And Attributes For Success

• Act as a workstream lead across all aspects of a Service Now IT/OT Asset Management project and solution delivery including but not limited to design, configuration/development, testing and deployment phases

• Ability to manage and mentor a multi‑disciplinary team of 3‑5 resources including offshore resources (e.g., consultants, developers, and testers)

• Provide guidance and industry leading practice expertise for Service Now IT/OT Asset Management process implementations, including how specific business objectives can be met through process and technology transformation

• Ability to analyze a company’s IT/OT Asset Management people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps

• Ability to advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes

• Ability to lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources

• Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs

• Ability to create high quality deliverables and project artifacts

To qualify for the role, you must have

• A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline

• Typically, no less thanyears relevant Service Now IT/OT Asset Management project experience

• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD)

• Minimum of 2 of the following Service Now certifications:
- Service Now Certified Implementation Specialist – Hardware Asset Management
- Service Now Certified Implementation Specialist – Software Asset Management
- Service Now Certified Implementation Specialist – Data Foundations

• 3+ years of Big 4 or equivalent consulting experience

• Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization

• Experience leading teams and supervising others

• A driver’s license valid in the U.S.

• Ability to travel to meet client needs

Ideally, you’ll also have

• Service Now Certified Implementation Specialist – Discovery

• Service Now Certified Implementation Specialist – Vulnerability Response

• Performance analytics and…