Technical Program Manager; IT Operations

Overview

Expected compensation: 65.00 - 70.00 USD Per Hour

Hire Art is helping our client find a Technical Program Manager (IT Operations) to partner closely with senior leaders and cross-functional teams to deliver complex IT programs and advance organizational IT maturity. In this role, you'll lead and support initiatives across enterprise systems, infrastructure, and IT operations, while strengthening PMO governance, standards, and operating frameworks. You’ll play a key role in driving execution, alignment, and visibility across a diverse portfolio of technical programs.

The ideal candidate is a strong influencer and organizer with the ability to lead through ambiguity, communicate clearly at all levels, and take ownership of outcomes. You bring structured problem-solving skills, technical curiosity, and adaptability to evolving business priorities.

• Lead end-to-end delivery of IT programs across enterprise systems, infrastructure, and IT operations.
• Develop and manage project plans, timelines, roadmaps, budgets, resources, and vendor deliverables aligned to business priorities.
• Identify dependencies, risks, and constraints, and communicate mitigation strategies clearly.
• Partner with enterprise systems, infrastructure, and operations teams to drive execution and alignment.
• Facilitate alignment between business stakeholders, technical leads, and executive sponsors.
• Contribute to PMO governance, standardized delivery processes, and portfolio intake and prioritization.
• Provide executive-level reporting, ensuring project documentation and artifacts remain accurate and up to date.
• Support change management, go-live readiness, post-launch stabilization, and continuous improvement across programs.

• Strong experience managing complex technical programs within an IT organization
• Experience delivering projects in at least two of the following areas:
• Enterprise systems (ERP, HRIS, CRM, finance, supply chain)
• Infrastructure (networking, data centers, servers, storage, cloud)
• IT operations (service management, automation, monitoring, support)
• Demonstrated ability to partner with both technical and business stakeholders
• Experience managing vendors, partners, and cross-functional work streams
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences
• Strong problem-solving skills and ability to drive clarity in ambiguous situations
• Ability to manage multiple concurrent initiatives with competing priorities
• Experience setting up and managing projects in Jira and Confluence
• Familiarity with Agile, Waterfall, ITIL, and hybrid delivery frameworks
• Ability to create and maintain effective project documentation, dashboards, and reports

• Experience contributing to or establishing PMO governance and standards
• Experience with enterprise portfolio management tools
• Comfort working in organizations undergoing transformation or modernization
• Certifications such as PMP, PgMP, CSM, ITIL Foundation, or SAFe
• Experience with cloud platforms and modern enterprise SaaS ecosystems
• Background supporting integrations, data flows, and cross-system dependencies

• PTO and paid holidays
• Pre-tax commuter benefits
• Employer (Hire Art) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Hire Art covers all costs for short and long term disability and life insurance
• 401k package

This is a full-time, 6-month contract position staffed via Hire Art. The role is hybrid, requiring three days per week onsite in the Palo Alto office, and is open to candidates local to the Bay Area.

Hire Art values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.