Senior Solutions Engineer

Overview

Senior Solutions Engineer to bridge our Intelligence Platform with hospital and clinic customers. You will drive the implementation, integration, and ongoing adoption of our EHR-embedded SMART on FHIR application that enables clinicians to access the Clinical Data Intelligence Platform.

Compensation: $100k – $160k

• You will be the primary technical point of contact for our customers during the implementation phase, working closely with their IT departments, clinical stakeholders, and project managers.
• Internally, you ll collaborate with Product, Engineering (Backend, Data, AI/ML, Dev Ops), and Sales teams to provide customer insights, troubleshoot issues, and contribute to product enhancements.
• Members located around the San Francisco Bay Area come to office once or more weekly. While relocation is encouraged, we re a remote-first company. You must be able to work during the core hours in the Pacific timezone. For compliance reasons, we cannot employ you outside the United States.

• Lead the technical implementation of our Clinical Data Intelligence Platform for new health system customers, from kickoff to go-live.
• Install, configure, and deploy our SMART on FHIR app within diverse hospital IT environments.
• Analyze customer-specific data integration requirements and design, develop, and test custom data connectors and feeds, particularly for HL7 v2 (e.g., ADT, SIU messages) and FHIR data.
• Configure and deploy new, isolated instances of our SaaS platform for each customer, ensuring secure and compliant operation.
• Coordinate with customer IT teams to establish secure network connectivity, including site-to-site VPNs, ensuring optimal throughput and low latency for FHIR requests.
• Conduct thorough testing of data flows, verifying accurate exchange of critical feeds (HL7 ADT/SIU) and FHIR requests with our backend systems.
• Provide expert technical guidance and troubleshooting during the implementation phase and initial post-go-live period.
• Document customer-specific configurations, integration points, and custom solutions to ensure maintainability and scalability.
• Gather customer feedback and insights, acting as a vital liaison to inform our product roadmap and engineering efforts.

• 5+ years of experience in a Solutions Engineer, Technical Consultant, Implementation Engineer, or similar customer-facing technical role, preferably within the healthtech industry.
• Deep technical understanding and hands-on experience with healthcare data interoperability standards, including FHIR and HL7 v2.
• Proven experience working with various Electronic Medical Record (EMR) / Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Meditech).
• Proficiency in scripting languages (e.g., Python, JavaScript) for data manipulation, integration, log analytics, and automation.
• Strong knowledge of networking concepts, including VPNs, firewalls, and secure data transmission protocols.
• Experience with cloud platforms (e.g., Google Cloud Platform) for deploying and managing SaaS applications.
• Exceptional communication, presentation, and interpersonal skills, with the ability to translate complex technical concepts to non-technical audiences.
• Strong problem-solving abilities and a methodical approach to diagnosing and resolving complex technical issues.
• Demonstrated project management skills to manage multiple implementations concurrently and drive them to successful completion.
• A solid understanding of data security and privacy regulations in healthcare, including HIPAA.
• Extra Credit:
  Experience with SQL, API integrations, and data transformation tools.

If you meet the required qualifications and are interested in this role, please apply today.