QA Engineer IV

Uniphore is the global leader in Conversational AI and Automation. We’re transforming the way enterprises engage with customers, employees, and data through voice, video, and text interactions. As part of our continued growth, we’re seeking an experienced Staff QA Engineer to lead quality initiatives across our AI-driven SaaS platforms.

As a Staff QA Engineer at Uniphore, you’ll drive the strategy, design, and execution of large-scale QA initiatives for AI/ML and cloud-based applications. You’ll establish and evolve automation frameworks, define quality metrics, and partner cross-functionally with global engineering and product teams. This role is ideal for a hands-on QA leader who thrives in fast-paced, distributed environments and is passionate about improving quality through innovation, automation, and AI.
** Key Responsibilities*
* ** Qualifications
* * 7+ years of QA experience

Strong programming/scripting skills in Python, Java, or C#.

Experience with version control systems such as Git Sound knowledge of software QA methodologies, tools, and processes. Excellent leadership, communication, and mentoring skills. Global collaboration experience with distributed teams across India, US, LATAM, and EMEA.
** Preferred Skills
** Experience testing AI/Conversational AI, NLP, or Speech Analytics applications.

Knowledge of GenAI testing frameworks, LLM workflows, or chatbot testing methodologies.

Familiarity with Service Now, People Soft, or CRM system integrations.
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