Sr. Field Services Technician

Overview

Field Services Technician — Onsite in Palo Alto, California or in Newark, California. Must have reliable transportation. 3-6 months, contract to hire. Pay: $30-$35 an hour.

We are seeking a skilled and customer-focused Field Services Technician to provide technical support and troubleshooting for end-users across various platforms. This role requires strong problem-solving abilities, a proactive mindset, and excellent communication skills to ensure seamless IT operations and user satisfaction.

• Provide hands-on support for Windows operating systems, including Windows 7 troubleshooting and Windows 10 re-imaging/migration.
• Assist with Mac OS issues (nice to have).
• Troubleshoot and resolve Office 365 application issues.
• Support network connectivity, including Wi-Fi troubleshooting for end-users.
• Utilize basic Power Shell commands for single-line troubleshooting (preferred).
• Maintain accurate documentation of issues and resolutions.
• Deliver exceptional customer service with a customer advocate mentality.
• Collaborate effectively with diverse teams and end-users.

• Experience with Windows operating systems (Windows 7 required; Windows 10 preferred).
• Familiarity with Mac OS (nice to have).
• Proficient in Office 365 troubleshooting.
• Basic networking knowledge for connectivity issues.
• Power Shell experience for basic troubleshooting (preferred).
• CompTIA A+ certification (nice to have).

• Strong sense of ownership: "Regardless of the problem, we own it."
• Customer-first approach with excellent interpersonal skills.
• Eagerness to learn and adapt to new technologies.
• Ability to work effectively with individuals at all levels.

This is an opportunity to work in a dynamic environment where your technical expertise and customer service skills make a real impact. If you are passionate about technology and helping people, we want to hear from you!

EEO Employer. Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation in using our website for a search or application, please contact our Employee Services Department.