Director, AI Advisory

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

As a Director, AI Advisory, you will serve as a senior strategic partner to Global 2000 customers and internal cross-functional teams. You will shape enterprise AI transformation journeys that align business priorities with Uniphore’s Business AI Cloud platform—driving outcomes from vision through value realization. This role requires a trusted advisor who can engage C-suite stakeholders, translate business challenges into strategic AI solutions, and collaboratively deliver impact at scale.

You will be expected to support growth by enabling customers to operationalize agentic AI, elevate enterprise capabilities, and expand advisory influence across the lifecycle of the customer relationship.

• Serve as a trusted executive advisor to C-suite leaders on AI strategy, responsible AI, governance, organizational readiness, and change management.
• Lead high-impact executive discovery workshops to uncover strategic priorities, pain points, and high-value use cases across business functions.
• Translate complex business challenges into strategic AI solution blueprints aligned to the Uniphore Business AI Cloud, including orchestration models, agentic workflows, data governance, and security.
• Develop compelling AI value propositions, success metrics, ROI frameworks, and business cases that resonate with enterprise stakeholders.

• Partner deeply with Sales, Solution Engineering, Product, and Marketing to shape transformative AI narratives tailored to enterprise scale.
• Represent Uniphore in executive-level engagements, including pursuits, RFP responses, and strategic presentations.
• Align BAIC capabilities with customer AI maturity, strategic priorities, and competitive differentiators to influence deal strategy and solution design.

• Act as the strategic AI advisor through onboarding, implementation, and scaling phases to ensure outcomes are aligned to executive intent.
• Guide customers through use-case prioritization, sequencing, and road-mapping for scalable agentic AI adoption.
• Collaborate with Delivery, Customer Success, and Engineering to ensure advisory insights inform execution, risk mitigation, and adoption strategies.
• Lead executive value reviews, measure realized outcomes, and inform expansions or roadmap evolution.

• Contribute to the development of reusable playbooks, frameworks, and methodologies that formalize AI advisory best practices across Uniphore.
• Mentor and elevate advisory team members to ensure consistent execution excellence and thought leadership.
• Provide strategic feedback into product and platform roadmaps based on enterprise insights, helping shape future BAIC innovation.

• Demonstrated executive presence with the ability to influence and challenge leaders at the CEO, CIO, CDO, COO, and CMO levels.
• Strong track record in enterprise transformation, digital strategy, management consulting, or strategic advisory roles.
• Ability to link advanced AI capabilities to measurable business outcomes with clarity and precision.
• Exceptional facilitation, storytelling, workshop leadership, and…