Computing Products SRE Engineer

Responsibilities

• Service Reliability:
  Monitor and maintain Tencent Cloud's computing related products in the North American region to ensure stability and reliability.
• Service Deployment & Upgrade:
  Utilize tools or platforms such as CI/CD, intelligence, and data to improve the overall efficiency of the operations team, drive product deployment, upgrade and architecture optimization in the region.
• Troubleshooting:
  Participate in the troubleshooting of computing products and resolve problems encountered by customers in the region.
• Automation & Monitoring:
  Develop scripts, tools, and services to monitor, analyze, and enhance service quality and operations.
• Process Improvement & Documentation:
  Re-engineer and document operational processes to improve service efficiency and delivery.

• Bachelor's degree or higher in Computer Science or a related field.
• Preferred language proficiency in English and Mandarin, with excellent communication skills in both languages.
• Deep understanding of Linux operating systems, including kernel, memory, processes, threads, IPC, and signals, with strong troubleshooting skills.
• Proficiency in standard networking protocols and components such as HTTP, DNS, TCP/IP, ICMP, Subnetting, and Load Balancing.
• Strong understanding of hardware performance and how it impacts system operations.
• Proficiency in at least one scripting language, such as Python or Shell, with a proven track record in automation.
• Ability to take ownership of issues, troubleshoot independently, and find creative solutions or escalating when needed.

• Extensive experience in kernel and KVM fault debugging, and proficiency in virtualization technologies such as KVM/Docker.
• Contributions to open‑source projects are a plus.
• Preference for candidates with Tencent Cloud Qualification Certificate or equivalent qualifications.

The base pay range for this position is $115,800 to $212,300 per year. Actual pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign‑on payment, relocation package, and restricted stock units may be provided as part of the compensation package, as well as other medical, financial, and/or other benefits, dependent on the specific position offered.

Mid‑Senior level

Full‑time

Software Development and IT Services and IT Consulting