Senior Technical Program Manager; TPM

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting‑edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information ing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way—an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise‑grade search, an AI assistant, and powerful application‑ and agent‑building capabilities to fundamentally redefine how employees work.

Glean is seeking a Sr. Technical Program Manager (TPM) to lead complex, cross‑functional initiatives that shape how our enterprise AI product evolves, scales, and delivers value to customers. This role sits at the intersection of product, engineering, design, and go‑to‑market, ensuring Glean’s product roadmap is executed with clarity, quality, and velocity. You’ll drive alignment across teams, streamline execution for multi‑quarter programs, and help deliver delightful, high‑impact product experiences that advance Glean’s mission.

You’ll partner closely with Product Managers, Engineering Leads, Design, and Customer Success to orchestrate end‑to‑end delivery while ensuring technical excellence, customer empathy, and cross‑functional alignment.

• Lead end‑to‑end product development programs, spanning ideation, design, engineering, and launch.
• Build and maintain program plans that drive clarity across teams ensuring transparency in scope, timelines, and ownership.
• Drive execution excellence for cross‑functional initiatives, balancing speed with quality.
• Partner with Go‑To‑Market and Customer Success teams to ensure readiness for product rollouts and customer adoption.
• Facilitate communication across Product, Design, and Engineering to align priorities and unblock delivery.
• Proactively identify and mitigate delivery risks, tradeoffs, and cross‑team dependencies.
• Establish clear visibility into execution health using metrics such as velocity, quality, and adoption impact.
• Continuously evolve how Glean plans, tracks, and delivers cross‑functional programs thereby improving predictability and accountability.
• Drive the company’s Product roadmap execution, ensuring alignment between product vision, engineering delivery, and customer outcomes.
• Structuring and managing programs for major product launches, platform enhancements, and customer‑facing capabilities.
• Partnering with PMs and Eng to define clear requirements, success metrics, and launch criteria.
• Anticipating risks, resolving dependencies, and ensuring smooth execution across engineering and GTM teams.
• Improving execution rigor, building visibility into progress, blockers, and outcomes across multiple teams.
• Driving operational excellence through consistent program cadences, post‑mortems, and lessons learned.

• BS/MS in Computer Science, Engineering, or a related technical field.
• 8‑10+ years of experience in technical program management with a proven track record of driving complex product programs from concept to launch in fast‑paced SaaS environments.
• Deep technical background in AI/ML systems, LLMs, and agents, with an ability to translate complex capabilities into practical product impact.
• Strong understanding of software product development, including API design, data systems, and product integration patterns.
• Ability to structure multi‑quarter product programs with measurable outcomes.
• Excellent written and verbal communication skills; able to translate between technical and business…