Desktop Support Engineer

Level 2 Desktop Support Engineer

Client: Global Finance Company

Compensation: $55-70/hour

Employment type: Contract

Seniority level: Mid-Senior level

Job function: Information Technology

Location: Palo Alto, CA (on‑site), occasional coverage in San Francisco

We are seeking a Level 2 Helpdesk Technician to join our IT team for short‑term projects, primarily providing helpdesk support. This role focuses on day‑to‑day technical assistance while senior‑level tasks are handled by another team member.

• Provide Level 2 support with AV and Microsoft‑related issues.
• Troubleshoot and resolve issues related to Zoom, Slack, Google Workspace, Dropbox, Mimecast.
• Handle printing problems, email spam issues, and standard desktop support.
• Manage Active Directory (On‑Prem) and Okta integrations (Okta pushes to O365 tenant).
• Support cleanup and optimization of Okta tenants.
• Work with InTune for device management.
• Provide hands‑on assistance for infrastructure cleanup and migration projects.
• Escalate server‑side and network issues per established protocols.

Mac‑first organization (Google Workspace, not Exchange). On‑Prem AD, no Azure AD. Legacy on‑prem servers being phased out after financial system migrations late in 2026. Tools:
Zoom, Slack, Google Workspace, Dropbox, Docu Sign, Mimecast, Sublime, Adaptive Security. The team is largely Windows users although the organization is 90% Mac.

• 4+ years of Helpdesk experience (Level 2 or equivalent).
• Strong proficiency in Windows troubleshooting.
• Familiarity with Active Directory (On‑Prem), Okta, InTune.
• Excellent communication and customer service skills.
• Ability to work onsite in Palo Alto; occasional SF coverage if needed.
• Experience supporting finance teams.
• Knowledge of infrastructure cleanup and migration best practices.

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