IT Support Engineer

Base pay range: $/yr - $/yr

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?) is the foundation of the industry but is currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology‑driven world, from self‑service claim‑filing software to backend fraud detection.

The challenges we face are deep and diverse: creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable, orchestrating large‑scale ML‑driven decision‑making on billions of dollars of claims payments. Life at Assured is dynamic, collaborative, and rewarding.

• Serve as the first point of contact for our fully remote team, providing empathetic technical support across macOS, Windows, Linux, and mobile devices.
• Coordinate and manage onboarding and offboarding processes across multiple systems while partnering with HR, Security, and Operations.
• Maintain and improve IT infrastructure, manage user access, and oversee company hardware and software.
• Automate IT workflows, optimize configurations, and integrate tools to improve operational efficiency.
• Enforce security policies, manage permissions, and protect company data against cyber threats and compliance risks.
• Contribute to IT strategy and roadmap planning, evaluating new technologies to support growth and scalability.
• Manage vendor relationships, negotiate contracts, and ensure cost‑effective and strategic IT solutions.
• Create and maintain documentation, runbooks, and SOPs to support IT operations and empower self‑service.

• 5+ years of experience in user support and IT administration, ideally in a remote‑first or startup environment.
• Deep expertise in macOS support with working knowledge of Windows and Linux.
• Hands‑on experience with device and identity management tools such as Jamf, Kandji, Jump Cloud, and Microsoft Intune.
• Proficiency in Google Workspace administration and software access management.
• Strong troubleshooting, communication, and problem‑solving skills.
• Ability to work independently, prioritize effectively, and drive IT initiatives forward.
• A collaborative mindset and passion for building exceptional technology experiences.

• Competitive Compensation:
  Enjoy a competitive salary and equity package.
• Comprehensive Health Care:
  Access to multiple medical plans with an HSA option and minimal out‑of‑pocket expenses; certain plans covered 100%.
• Dental Insurance:
  We protect those pearly whites.
• Vision Insurance:
  Everyone can see clearly.
• Life Insurance:
  Provided at no cost to you.
• Paid Time Off:
  Uncapped vacation days and paid holidays.
• Family Leave:
  Maternity and paternity leave options.
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute.
• Flexible Spending Accounts:
  Health and dependent care FSAs for pre‑tax flexible spending.

Mid‑Senior level

Full‑time

Information Technology

Insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.

Please contact us to request accommodation.

Palo Alto, CA