IT Engineer II

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices.

That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

We are seeking a mid–senior level IT Support Technician based in San Francisco/Palo Alto to join our growing technology operations team. This role supports Quince’s IT infrastructure, ensuring smooth day-to-day operations for all employees. The ideal candidate is proactive, detail-oriented, and passionate about delivering exceptional internal support experiences.

This role requires being onsite in our Palo Alto and San Francisco offices five days a week and occasional travel to our Toronto office.

• Manage employee onboarding and offboarding from an IT perspective — account setup, hardware configuration, and access provisioning.
• Oversee
  IT asset lifecycle
  , including procurement, deployment, tracking, maintenance, and decommissioning of laptops and peripherals.
• Set up, support, and maintain
  video conferencing systems (Zoom, Google Meet, etc.) to ensure high-quality meeting experiences.
• Handle
  user access provisioning and de-provisioning across core business systems (Google Workspace, Okta, Slack, etc.).
• Provide
  day-to-day technical support to employees onsite and remotely, resolving hardware, software, and connectivity issues.
• Maintain and document
  IT processes, inventory records, and access control logs in line with company standards.
• Collaborate with the
  global IT and security teams to implement best practices and ensure data protection compliance.
• Support office technology operations, including
  network troubleshooting, printer setup, and AV maintenance
  .
• Assist in
  IT equipment audits
  , ensuring all company devices are accounted for and properly managed.

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 4–6 years of IT support experience.
• Prior experience in a
  corporate or fast-paced startup environment supporting distributed teams.
• (Preferred) Experience in
  retail, e-commerce, or technology industries.

• Strong understanding of macOS and Windows operating systems
  .
• Proficiency with
  Google Workspace
  , Okta
  , and Slack administration
  .
• Experience supporting
  video conferencing systems such as Zoom and Google Meet.
• Familiarity with
  asset management tools and ticketing systems (e.g., Jira, Zendesk, Service Now).
• Hands‑on experience or working knowledge of
  MDM tools like Jamf (for Mac) and Jump Cloud (for Windows).
• Experience with
  directory and identity management platforms
  , especially Jump Cloud
  .
• Basic understanding of
  networking concepts — Wi‑Fi troubleshooting, VPN, switches, and firewalls.
• Awareness of
  data security and compliance standards (e.g., SOC2, ISO 27001).

• Excellent problem‑solving and troubleshooting abilities.
• Strong
  customer service orientation with effective communication skills.
• Ability to
  prioritize tasks and manage multiple support requests simultaneously.
• Detail‑oriented with strong documentation habits.
• Comfortable working
  independently and collaboratively across global teams.

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

Pay Range

$88,000 - $106,000 USD

Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

Quince provides equal employment opportunities to all employees and applications for employment and…