Technical Instructor Palo Alto, California

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI‑powered platform enables teams to navigate complex workflows in real‑time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast‑changing world.

We value a flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles. Our focus is on innovation, collaboration and a balance between productivity and self‑care.

• Design and develop training materials such as presentations, hands‑on labs, and supporting documents.
• Deliver engaging instruction via Workato Academy and other training platforms to customers, partners, and internal teams.
• Collaborate with instructional designers and subject‑matter experts to align training content with program goals.
• Lead in‑person and virtual training sessions, providing live demonstrations, guided labs, and practical exercises.
• Adapt delivery methods to support different learning styles and technical backgrounds.
• Assist in the creation and delivery of certification exams and assessments, and maintain updated certification content.
• Provide technical assistance during training sessions, troubleshooting issues related to the Workato platform.
• Continuously update training materials to reflect product updates and industry best practices, gathering and acting on participant feedback.
• Stay current with trends in iPaaS and integration technologies to ensure training relevance.

• 3–5 years of experience in technical instruction, training delivery, or solutions engineering at a SaaS/iPaaS company.
• Hands‑on experience with iPaaS platforms such as Mule Soft, Dell Boomi, Informatica, or similar.
• Solid understanding of integration concepts, APIs, web services, and data transformation.
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Demonstrated experience delivering technical training or enablement programs, ideally in SaaS or cloud integration.
• Excellent communication and presentation skills with the ability to explain technical concepts clearly.
• Problem‑solving skills and comfort with troubleshooting during training.
• Ability to work independently as well as in a collaborative team environment.
• Relevant certifications in iPaaS or related technologies are a plus.

• Enthusiastic and authentic communicator with a passion for teaching.
• Confident in facilitating interactive sessions and answering live questions.
• Skilled at engaging learners across varying technical skill levels.
• Comfortable presenting in English to global audiences (native or strong proficiency required).