Service Desk Engineer – WA​/

SERVICE DESK ENGINEER (WA/OR/)

CANDIDATES MUST BE LOCAL TO THE SERVICE AREA – INTERNATIONAL CANDIDATES NEED NOT APPLY

Since 1993, Right! Systems, Inc. (RSI) has been providing exceptional solutions and uncommon expertise to help our customers achieve lasting benefits. As a multi-vendor systems integrator, we maintain high-level certifications with key technology partners for one reason: our customers.

We are seeking a talented individual for the role of Service Desk Engineer. This is a full time position. Candidates must live in the service area and report to one of our corporate office locations as needed to perform job duties.

This role reports to the Service Desk Manager.

You will be working on a team of highly skilled technicians and engineers across a wide range of disciplines, representing solutions from Cisco, Juniper, HPE, Aruba, Palo Alto, Fortinet, and more. Your role is to ensure that industry best practices and methodologies are applied to the deployment, integration, and operational support of our customer environments. This is a great opportunity to build your IT career while working on exciting technologies and environments.

Work schedule is typically Monday through Friday from 8am to 5pm in‑office or onsite with rotational on‑call scheduling for work after‑hours and on weekends.

• Build and maintain a deep technical understanding of technologies, including routing, switching, wireless, edge, and web application firewalls, servers, storage, backup systems and software systems
• Work on detailed and complex support incidents across multiple technologies and disciplines as part of a team of engineers
• Work from RSI offices to diagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality
• Attend or participate in various product training sessions and classes in order to broaden your skillset while maintaining RSI’s vendor relationships
• Meet with customers to discuss and outline new approaches and configurações that improve and enhance their current environments
• Other work‑related duties as assigned

• 1-3 years of equivalent technology experience
• Able to demonstrate associate level expertise or equivalent certification level in one or more of the following areas:
  • Networking (Cisco, Aruba, Juniper)
  • Servers and Virtualization (Cisco UCS, HPE, VMware)
  • Microsoft (365/AD/Exchange/Azure/Intune)
  • Security Products (Palo Alto Networks, Okta, Mimecast)
• Hands‑on experience supporting solutions from some of the listed vendors above
• Contact Center administration experience preferred
• Strong interpersonal, written, and oral communication skills
• Strong analytical and problem‑solving skills
• Candidate must be able to conduct research into issues and problems
• Candidate must be able to present ideas in user‑friendly language
• Candidate must be highly self‑motivated and self‑sufficient
• Candidate must be able to effectively prioritize tasks in a high‑pressure environment
• Candidate must have a valid Driver’s license and vehicle insurance

Compensation $50-70k Annually DOE

RSI offers competitive salary, comprehensive benefits package that includes group medical, dental and vision insurance, 401(k), life insurance/LTD, and PTO (Paid Time Off) for vacation, sick and personal leave needs.

Right! Systems provides equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, citizenship, status, national origin, ancestry, gender, genetic information, sexual orientation, gender expression or identity, age, religion, pregnancy or pregnancy‑related conditions, physical or mental disability, marital status, veteran status, political affiliation, or any other characteristic protected by law.