Network Connectivity Service Desk Engineer

Job Details:
Network Connectivity Service Desk Engineer

Full details of the job.

Vacancy Name

Vacancy Name Network Connectivity Service Desk Engineer

Employment Type

Employment Type

Full time

Employment Basis

Location

Location St. Katharine Docks

Six Degrees is a leading secure, integrated cloud services provider, where everyone is welcome. We believe success lies in harnessing a truly diverse and inclusive culture.

Our business protects UK organisations with the goal of enabling them to operate effectively and securely in the cloud, by giving them secure platforms to innovate and grow. We support our customers on their digital transformation journey regardless of their maturity. Our vision is to be the UK’s number one provider of secure, integrated cloud services to the small to mid-size market.

The Service Desk Team is a core team within the business, it’s the first point of contact for our clients, and is heavily involved in the delivery of timely and effective technical solutions.

• The core focus of the 2nd line Network Connectivity Service Desk Engineer is to take ownership and successfully resolve complex technical incidents and requests logged by clients.
• This will mean investigating issues, troubleshooting and providing solutions, while working in a fast paced environment, and keeping the customer updated at all times.
• You will also get involved in supporting the underlying infrastructure, and in performing root cause and trend analysis to facilitate proactive incident prevention.

To be considered for this role you must have a proven track record of professional experience providing technical support at a first line level experience working in a managed service / data centre / NOC environment would be beneficial, as would experience working in a shift based environment.

You will need to have understanding and experience in operational environment equivalent to a 2nd line faults desk along with experience in working in a SP/ISP/Telco Carrier operational environment, CCNA / JNCIA routing and switching experience with having exposure to Fortigate SD-WAN technology, Wifi solutions, Cisco Meraki and LAN switching. As part of the role you will need to have a basic understanding of networking including Firewalls (Palo Alto / Cisco ASA), Juniper/Cisco Routers Switches – troubleshooting and change requests to live customer solutions, ability to troubleshoot MPLS, BGP, OSPF, IPSec experience operating NMS systems and a good understanding of ITIL processes.

Six Degrees has been honoured as an ENEI Silver TIDE Winner. We take pride in fostering and sustaining an inclusive culture, which is essential for our entire business.

This includes all aspects of recruitment and employment – our recruitment and selection processes are transparent and fair, and we will always consider any reasonable adjustments to the interview process or flexible working requirements.

We are a Disability Confident Employer and are committed to being an equal opportunities employer and oppose all forms of unlawful discrimination. Our commitment and objective are to create a truly equal, diverse and inclusive environment.

At Six Degrees we’ve created a female-led networking program that enables women within our organisation to interact and exchange ideas, share their experiences, and utilise one-to-one support.

In return for the passion our people bring to everything they do, we want them to enjoy a range of benefits that enrich their lives. We are a Real Living Wage employer, and through our additional employee benefits we feel we’ve got something that will help everybody live their best life.

We recognise the immense joy and significance of family leave for our employees, which is why Six Degrees provide an enhanced maternity and paternity leave package. We’re also keen to support people with flexible working, so everyone can have the personal time they need whilst still doing great work here at Six Degrees.

We have some fantastic benefits on offer, with everyone being given Private Medical Insurance, Life Assurance, a matched pension scheme and 25 days holiday and as a happy birthday from Six…