Customer Success Manager

Overview

Customer Success Manager AI-Powered Founder & Executive Communications

Location: San Francisco Bay Area (Hybrid or Remote)

We work with startup founders, CEOs, and executive teams to turn their ideas into influence. Using AI and editorial expertise, we transform raw insights—interviews, pitch decks, internal docs—into high-impact content:
Linked In posts, blogs, newsletters, podcasts, press, and most importantly, Social Engagement!

After an influx of new customers, we are now looking for a Customer Success Manager to own the client relationship end-to-end. You’ll be the bridge between our content creation team and the visionary leaders we serve, ensuring every engagement runs smoothly, every deliverable lands with impact, and every founder achieves the Social engagement they want.

• Serve as the primary point of contact for startup founders, CEOs, and executives across industries
• Liaise between clients and our internal content team to ensure clarity, alignment, and excellence
• Manage timelines, expectations, and deliverables across multiple accounts
• Translate client goals into actionable briefs for writers, editors, and strategists
• Identify upsell opportunities and deepen client relationships through proactive communication
• Help shape our client onboarding, feedback, and success frameworks
• Collaborate with leadership on improving service delivery and client experience

• You’ve managed accounts at a services company, bonus points for IT services, Mar Comm, Mar Tech, or agency experience
• You have a background in media, content, communications or marketing and can speak the language of storytelling
• You’re a self-starter who thrives in fast-paced, founder-led environments
• You’re comfortable working with high-level executives and know how to earn trust quickly
• You’re organized, proactive, and able to juggle multiple priorities while prioritizing urgency
• You write clearly, think strategically, and love turning chaos into clarity

• Work directly with startup leaders shaping the future of AI, SaaS, fintech, healthtech, and more
• Be part of a fast-growing company redefining executive communications
• Collaborate with a high-performing, creative team that values autonomy and excellence
• Unmatched compensation, equity upside, and a beautiful work environment

Ready to help founders tell their stories and build an industry-defining company along the way?

We’d love to hear from you.

• Entry level

• Full-time

• Media and Telecommunications