Senior Clinical Systems Analyst - Cardiovascular Imaging System

Cardiovascular Senior Clinical Systems Analyst

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1.0 FTE Full time
• Day - 08 Hour
• R2551044
• Hybrid •

• TDS Ancillary Systems Technology & Digital Solutions
• PALO ALTO, 1840 Embarcadero, California.

Job Type: Full-time – 08‑hour day schedule with optional on‑call coverage. Hybrid work environment.

The Clinical Senior Systems Analyst I supports core functions of the health system’s applications to enable cost‑effective, high‑quality, efficient, and safe patient care. The position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The analyst will have a thorough understanding of Epic modules, ancillary systems, and health system operations. Independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.

• Provide tier‑2 support of application incidents reported through the help desk; including 24/7 on‑call coverage as required.
• Provide analytical assistance to junior team members to resolve application incidents, maintenance items, and enhancement requests.
• Coordinate application support with other IT teams including Infrastructure, Integration, Reporting, and the help desk.
• Implement changes using documented procedures that are compliant with department policies and procedures.
• Work with and mentor junior staff members to document workflows.
• Act as a technology subject‑matter expert and clearly communicate technical concepts in business terms between and across the different groups while influencing outcomes.
• Perform a major role in complex software upgrade initiatives.
• Lead small‑to‑medium complexity new software installations and enhancement requests.
• Maintain up‑to‑date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables.
• Continuously identify opportunities for functional and stability improvement in applications.
• Identify system optimization and enhancements and collaborate with vendors and other ITS analysts to design and implement effective solutions.
• Anticipate and resolve system problems.
• Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences.
• Participate in and frequently facilitate/organize team and cross‑team meetings and maintain appropriate meeting records.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Management Systems, Electronics Technology, Computer Engineering, Health Information Management or a directly related field from an accredited college or university. Must obtain Epic certification in relevant module(s) within 3 months of employment date.

• 5 or more years of progressively responsible and directly related work experience.
• Prefer experience with 2 major Epic upgrades or implementations.

• Mid‑level Microsoft Office skills.
• Excellent written, oral, instructional, presentation and interpersonal skills with a positive attitude, self‑motivation, and change orientation.
• Ability to analyze highly complex systems and workflows.
• Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department.
• Ability to engage actively in complex discussions, often on challenging or controversial subjects.
• Ability to negotiate on behalf of others to achieve the best outcomes for the department and the organization.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and resolve disputes appropriately.
• Ability to communicate concepts clearly and…