Sr. Support Specialist; Banking Products

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The individual will provision general end user support to users' workspace equipment (local), provide a stable IT environment to the end user community, ensure SLA adherence, handle incidents that cannot be managed by 1st level support, manage tickets effectively, and support customer service excellence. Responsibilities include problem management input, knowledge management, host knowledge transfer sessions, create support documentation, identify and support continuous improvement opportunities, and provide hardware and software support for end users' equipment such as laptops, desktops, mobile phones, printers, and projectors.

Incident management will be coordinated with other support levels, and escalation support will be provided as needed. Maintain IT resources to meet local business needs, coordinate with tech teams on specific issues like networking and servers, and support end-user training and events.

What you'll do

• Install Microsoft Windows 7/10, Office 365, and other software
• Manage help desk processes, emails, and calls
• Maintain software inventory
• Support servers, telephony, and business applications
• Create documentation and provide training

What you will need

• 4+ years of experience
• Help Desk, Windows Server, and VMWare experience
• Knowledge of Windows 7, 8, 10, 2008, 2012
• Experience with Active Directory, Group Policy, WSUS

About Hashcash Consultants

Hash Cash enables enterprises to move assets and settle payments across borders in real-time using Blockchain technology. Banks, corporates, payment networks, fintech companies, and currency exchanges use the HC Remit Network for various financial transactions. Hash Cash operates in 26 countries with over 100 enterprise clients.

Hash Cash celebrates diversity and is an equal opportunity workplace, committed to inclusive employment regardless of race, religion, gender, or background.