Academy for Services Consulting Technical Quality Manager TQM Palo Alto Hybrid

Who You'll Become

SAP's Technical Quality Manager (TQM) supports and delivers high-impact services within the Premium Engagement program. You’ll play a key role in analyzing customer requirements, planning and executing tailored engagement strategies, and collaborating with cross‑functional teams to drive value and alignment. Your responsibilities will span project planning, service delivery, governance, issue management, and hands‑on execution of technical and strategic initiatives, positioning you as a trusted advisor to customers and a critical partner in ensuring their long‑term success with SAP.

As a TQM within the SAP Academy for Services & Consulting, you will be responsible to:

• Successfully complete a 12‑month learn‑apply program, which includes classroom phases and field phases with your TQM team, that enhances your support in the TQM role, a critical customer‑facing function within our dynamic Customer Services & Delivery organization.
• Immerse yourself in multidimensional, experiential learning that focuses on business transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around our solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in your local market with on‑the‑job training and mentoring by a senior TQM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.

The program will enrich your knowledge of SAP and the Customer Services & Delivery board area and give you the professional experience to be ready to serve our customers. We offer full‑time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer‑facing TQM role in your market and continue to receive mentoring and coaching support to accelerate your growth.

• Bachelor or Master’s STEM Degree:
  Science, Tech, Engineering, Math or equivalent experience in the field of technology.
• 2‑3 years of experience working with SAP Enterprise, Industry, Platform, and SaaS Solutions, with exposure to third‑party and partner technologies.
• Proven ability to apply SAP business and technical architecture expertise to deliver impactful solutions that align with customer strategy and operational goals.
• Hands‑on experience with SAP HANA, S/4
  
  HANA, or SAP Business Technology Platform, with a strong understanding of how to leverage these technologies to drive transformation.
• Demonstrated knowledge of SAP project management, value management, and quality management practices to support delivery excellence.
• A track record of influencing solution design, implementation, and change management initiatives across complex environments.
• Experience supporting key phases of the customer lifecycle—including pre‑sales, solutioning, procurement, contract renewals, and retention—with a focus on long‑term value creation.
• Skilled at building trusted relationships with C‑level executives, senior leaders, and key stakeholders to drive alignment and strategic outcomes.
• Strong facilitation, negotiation, and de‑escalation skills, with the ability to manage high‑stakes discussions and maintain productive engagement.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

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