HR Service Center Onboarding Associate

Overview

HR Service Center Onboarding Associate, Fixed-Term (4 Vacancies). Stanford University is one of the world’s premier academic and research institutions, a major Silicon Valley employer, and is committed to supporting its employees as they develop their careers and enrich their lives. Stanford University Human Resources (UHR) seeks a fixed-term Onboarding Associate through the end of October 2026 to support the University Human Resources Service Center (HRSC).

This role supports daily Tier 1 HR Service Center operations, including processing I-9 forms for new hires and rehires and assisting with the I-9 reverification process. The position reports to the HRSC Customer Service Manager and will be based at either the Stanford main campus or the Stanford Redwood City campus, with occasional travel between the two locations as needed.

Under direct supervision, the HR Service Center (HRSC) Onboarding Associate supports the daily operations of the Tier 1 HRSC by processing I-9 forms for new hires and rehires and assisting with the I-9 reverification process. This entry-level HR role also handles low complexity HR and onboarding inquiries and escalates more complex I-9 issues to Senior Associates. Key responsibilities include providing high-level customer service, meeting SLA metrics for accurate and timely responses, and maintaining compliance with I-9 regulations.

Ideal candidates will have a friendly demeanor, attention to detail, strong communication and listening skills, eagerness to learn HR knowledge, and the ability to quickly acquire new skills. This role supports Stanford’s vision, culture, and values.

• HR Acumen
  
  Competency:
  
  Provide clear, efficient, and courteous support to campus new hires and rehires who reach out to the HR Service Center for support with their I-9 processing. Demonstrate knowledge of what is required to complete the form and maintain compliance for the university. Familiarity with a broad spectrum of HR processes, policies, and procedures in order to provide general back-up support to the HRSC Customer Service team.
• Service Excellence & Customer Focus: Serve as a welcoming first point of contact for HR I-9 processing. Provide helpful, accurate and timely information to new hires and HR representatives throughout the process. Maintain organized records of employee cases by providing diligent follow-ups related to processing and resolving cases in a timely manner.
• Communication: Deliver clear and professional written and verbal communications. Demonstrate active listening skills and empathy in understanding employees’ unique needs. Maintain courtesy and professionalism as a public-facing representative of the HR organization. Maintain attentive and responsive lines of communication with the broader team to receive latest updates and keep the team informed of individual progress and challenges.
• Agility and Innovation: Demonstrate resourcefulness when facing unfamiliar requests by proactively determining next steps toward resolution. Expand HR knowledge through continuous learning opportunities. Solicit constructive feedback and insights from managers and proactively incorporate suggestions into continuous improvement of work and improving HR service operations.
• Business Understanding: Possess an understanding of Stanford’s business and how the HR Service Center enables the HR organization’s success leveraging the service delivery model. Adhere to all HR service level agreements (SLAs).
• Critical Evaluation, Problem Solving & Decision Making: Support efforts to gather data for informing system and process improvements. Escalate roadblocks or issues to appropriate colleagues.
• Culture, Values & Ethical Practices: Develop trusting, credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Promote an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the Stanford’s Code of Ethics.
• Alignment to Strategy: Support strategic goals set by the team, department, and university. Demonstrate alignment to Stanford…