Human Resources Technician

Overview

Join Our Team as an HR Technician! Are you looking to start your career in human resources and make a real impact in public services? The City of Palo Alto is seeking a problem solving, analytical, detail-oriented and motivated HR Technician to join our Human Resources Team, supporting our Benefits & Workers’ Compensation division. This is an entry-level position ideal for candidates interested in public service and looking to grow a career in human resources.

The City's HR team is a dynamic, hardworking, and talented group of professionals committed to creating an engaging employment experience for the City's greatest assets – our employees. Join us and you will be encouraged to grow and learn while working in a creative and fulfilling work environment.

As an HR Technician, you’ll perform a variety of clerical, data entry and technical duties under direct supervision. You’ll be an important part of our HR operations—supporting workers’ compensation, employee benefits, wellness programs, process improvements, and day-to-day front desk customer service.

In this role, you will assist and support the Benefits & Workers’ Compensation division with several key initiatives, including:

• Assist in the smooth transition to a new workers’ compensation vendor
• Updating content on our internal HR websites
• Preparing for the upcoming open enrollment period
• Create and launch benefits related communication campaigns

The ideal candidate will bring the following skills and attributes:

• A customer service mindset with a focus on providing helpful and responsive support
• A self-starter who is eager to learn and take on new challenges
• Intermediate proficiency in Microsoft Office (Word, Outlook, Excel), including formulas, logic, and computations
• Strong verbal and written communication skills
• A proactive approach to assignments and projects
• Strong time management skills with the ability to manage multiple tasks and priorities effectively
• Strong technical and analytical skills, with the ability to think critically and solve problems
• High attention to detail and excellent organizational skills
• Experience reviewing data and running reports is a plus
• A high level of discretion and professionalism when handling confidential HR documents

Essential and other important responsibilities and duties may include, but are not limited to, the following:

• Prepares, processes, distributes, and maintains a variety of personnel records, documents, files, logs, applicants, benefits and status changes, and/or other related human resources information.
• Responds to requests for information from employees and/or the general public over the phone, in person, and via e-mail regarding a variety of Human Resources programs, job opportunities, and/or other related information.
• Enters a variety of information into databases; compiles data, provides analysis and prepares related reports, correspondence, and collateral materials.
• Provides research assistance in a variety of areas, such as employee relations, training, benefits, occupational health and safety, workers' compensation, and communications.
• Schedules and participates in site visits and training sessions, including new employee enrollment and orientation.
• Assists with day-to-day workers compensation operations activities. This includes, but not limited to; answering day to day employee, department and third party questions about workers compensation; creating accrual buckets to ensure accurate timecard coding; help with managing workers compensation claims
• Assists with day-to-day benefit operations activities. This includes, but not limited to; answering day to day employee, department and third party questions; completing accurate and timely benefit entries; running and transmitting monthly reports.
• Assist with front desk customer service duties

Minimum education/experience:
Associates Degree and two years experience in technical or clerical human resources programs; or an equivalent combination of education and experience sufficient to successfully…