HR Data Management Analyst

Overview

Stanford University is seeking a fixed-term HR Data Management Analyst through the end of February 2027 to support and maintain data in the university’s Oracle HCM (Sequoia) system. The role reports to the Director HR Product and Data Management and is located at the Stanford Redwood City campus.

Job Purpose:

Under direct supervision, the HR Data Management Analyst supports and maintains the data in the university’s Oracle HCM (Sequoia) system. Key responsibilities include ensuring data integrity in Oracle HCM through regular audits, workflow reporting, and processing escalated transactions. The HR Data Management Analyst acts as a trusted Center of Expertise resource for the HR Service Center, addressing escalated HR workflow and data questions of intermediate to moderate complexity.

The ideal candidate understands a wide range of HR processes, policies, and procedures to audit and maintain HR data, facilitating daily operations for university end users. This role upholds Stanford’s vision, culture, and values.

• HR Data Management & Maintenance: Ensure efficient and effective Oracle HCM and People Soft system operations for the HR community by supporting HR data administration and maintenance through regular audits, system performance reviews, and workflow upkeep. Provide trusted guidance on HR data management processes, policies, and procedures, by resolving escalated tickets of intermediate to moderate complexity. Process People Soft transactions to understand the data for the cutover in Oracle HCM.
• Customer Support & Analytics: Provide high-level customer service by addressing escalated issues and processing escalated transactions. Proactively monitor Oracle HCM to identify and address potential data issues before the HR community is affected. Partner with the Data Governance team to establish and implement audit rules in collaboration with HR and University Data Governance. Deliver technical assistance for system-related data issues, identifying and addressing the underlying cause to prevent future occurrences.
  
  Resolve data issues submitted via Service Now.
• Service Excellence & Communication: Quickly address and resolve data-related issues to minimize disruptions. Maintain open lines of communication with requesters, teammates, other COEs, and the HR organization ularly monitor tickets and queues, maintain adherence to SLAs, and openly communicate the progress and status of requests through resolution. Develop trusting, credible relationships through demonstrated ethical judgment, behavior, and practiced confidentiality. Contribute to an inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders across the HR organization.
• Process Optimization and Documentation: Provide high-level HR data management support by leveraging strong knowledge of HR programs, processes, and procedures to resolve system-related issues. Use knowledge to proactively monitor and audit the HR system and HR data. Recommend improvements to HR data management processes to enhance compliance, data accuracy, and system efficiency.
• Business Understanding: Understand the alignment between HR data management and overall HR strategy. Demonstrate alignment to Stanford’s Strategic Plan and the HR Organization’s Strategic Plan.
• Other: Perform other related responsibilities as requested and when necessary. The University reserves the right to add or change duties at any time.

Education & Experience: Bachelor’s Degree and 2 years of experience in Human Resources, Customer Service or equivalent combination of education and experience.

• Experience working in an HR Service Center, HR Operations, or as an HRIS Analyst.
• Experience transacting and resolving data issues in an HRIS system.
• Experience answering escalated, moderately complex employee questions, demonstrating a commitment to service excellence, and providing clients with accurate and thoughtful solutions in a punctual manner.
• Strong organizational and analytical skills, and the ability to think strategically and creatively to resolve intermediate to…