Phlebotomist​/Administrative Assistant; Float

Overview

About One Medical One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. This role is a Lab Services Specialist/Member Support Specialist (Phlebotomist/Administrative Assistant) at one of our offices and involves providing venipuncture and other clinical support services, while delivering an exceptional patient experience. You will be the first point of contact for patients and help maintain an on-brand office lobby appearance.

Flex team members support multiple offices.

As we continue to grow, we are building a diverse, driven and empathetic team and cultivating an environment where everyone can thrive. The opportunity expands to delivering patient-centered care and supporting our providers and virtual medical team as requested by the Practice Coordinator, Operations Manager, or providers.

• Use impeccable C-I-CARE in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
• Provide best in class venipuncture services across age groups depending on location
• Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
• Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization
• Care for members beyond the lab by answering patient messages, following up on lab cases and assisting providers and the virtual medical team with clerical duties (e.g., biometric screening forms, medical records review, billing inquiries, DOH reporting)
• Front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
• Contribute to team development through rounding, team huddles, problem solving, and ad hoc support for in-office providers
• Perform opening and closing duties and daily office upkeep, including restocking supplies and maintaining a clean, organized space
• Master our technology suite (Slack, G-suite, Zoom, Circulation, Ring Central, EMR) to interact with team members and complete daily work

Note: These responsibilities describe the general nature and level of work and are not an exhaustive list. Other duties may be assigned by management.

• At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of training/externship
• Active phlebotomy certification to practice in CA
• Strong customer service skills and ability to deliver customer-centric solutions
• Strong written and verbal communication skills
• High School Diploma or equivalent
• Proficiency with computers and multiple software systems
• Experience working on collaborative, diverse, multi-disciplinary teams (remote teams a plus)
• Ability to deliver confident, human-centered care during the collection process
• Proven ability to adapt to change, take initiative, and learn quickly

One Medical is committed to fair and equitable compensation practices. The range for this role is $27.00 to $29.00 per hour based on a standard full-time schedule with a 1.25x differential for eligible extended hours. Total compensation packages may include benefits. For more information, visit

Location & Schedule This is a full-time role (40 hrs/week) with 8-hour shifts on weekdays; weekends are possible, generally between 8:00 am and 9:00 pm, in Palo Alto, Sunnyvale, and Menlo Park.

Taking care of you today

• Paid sabbatical for every five years of service
• Free One Medical memberships for yourself, friends and family
• Employee Assistance Program – free confidential services
• Competitive Medical, Dental and Vision plans
• Pre-Tax commuter benefits
• PTO cash outs – option to cash out up to 40 accrued hours per year

Protecting your future

• 401K match
• Credit towards emergency childcare
• Company paid maternity and paternity leave
• Paid Life Insurance – One Medical pays 100% of Basic Life Insurance
• Disability insurance – One Medical pays 100% of Short Term and Long Term Disability Insurance

Practicing clinicians

• Malpractice Insurance – malpractice fees to insure your practice are covered 100%
• Up To Date  Subscription – evidence-based clinical research tool
• CME stipend – annual continuing medical education support
• Rounds – weekly time for shared learning
• Discounted rate to attend One Medical’s Annual REAL conference

One Medical is an equal opportunity employer and participates in E-Verify. We encourage applicants of every background to contact us about opportunities. Form I-9 and E-Verify information are available as required.