Hospital Navigator - Patient Care Coordinator

Be the human connection in a world-class healthcare environment. As a Hospital Navigator, you'll serve as a trusted guide for patients, families, and visitors—providing clarity, comfort, and exceptional service at every point of their hospital experience. If you're service-driven, calm under pressure, and passionate about helping others navigate complex systems, this is a meaningful opportunity to make a daily impact.

Position Overview
A prestigious hospital in Palo Alto, CA is seeking compassionate and service-oriented Hospital Navigators to join its Administrative Customer Navigation team. This non-clinical role blends concierge-level service with patient advocacy, supporting individuals both in person and over the phone throughout their care journey.

Hospital Navigators play a critical role in enhancing patient experience, ensuring clear communication, and maintaining a welcoming, supportive environment across multiple hospital entry points and care settings.
Assignment Details

• Pay Rate: $30.00 per hour
• Openings: 2
• Duration: 13-week contract
• End Date: May 2, 2026
• Department: Administrative Customer Navigation
• Location: Palo Alto, California

Shift Options

• Full-Time: Monday–Friday, 11:30 AM – 8:00 PM
• Part-Time: Mondays, Tuesdays, and Fridays, 3:30 PM – 12:00 AM

Key Responsibilities

• Serve as the primary, non-clinical point of contact for patients, families, and visitors
• Greet and assist guests entering hospital and clinic areas with professionalism and empathy
• Provide clear verbal and written instructions, way finding support, and in-person escorts
• Verify and confirm appointment times and locations
• Schedule and coordinate physician appointments during inpatient and outpatient stays
• Assist patients and families in navigating the hospital's systems, services, and departments
• Communicate patient and guest concerns to appropriate departments and document interactions as required
• Provide emotional support while maintaining confidentiality and professionalism
• Respond calmly to injured individuals or escalating situations, engaging clinical staff or security when necessary
• Coordinate transportation information, including campus shuttle services
• Assist with concierge services such as community resources, lodging, and transportation
• Manage site-specific navigation needs (ED, SAU, ASC, fountain entrance) in partnership with leadership
• Guide and support five (5) or more volunteers
• Conduct courtesy visits, deliver guest service amenities, and respond to service inquiries
• Perform additional related duties as assigned

Minimum Qualifications Education

• High School Diploma or GED equivalent

Experience (one of the following)

• 1+ year of experience in a healthcare setting (hospital, clinic, dental office, nursing facility, etc.), or
• Completion of a patient or customer navigation certification program, or
• 2+ years of customer service experience in a non-healthcare industry (hospitality, concierge, banking, public relations, etc.)

Benefits & Perks

• Competitive hourly pay
• Excellent hospital work environment
• Health, Vision, Dental, and Life insurance options
• Weekly payroll
• 24-hour accessibility and dedicated recruiter support
• Personalized service throughout your assignment
• Refer-a-friend bonus program

About Power Personnel
Since 1994, Power Personnel has partnered with leading healthcare organizations across Northern California to place top talent in critical roles. We are known for competitive pay, strong client relationships, and a supportive, people-first approach to staffing.

Refer a friend and earn a $250 bonus for every successful referral
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* Referral requires the referred candidate to complete at least 20 shifts.