Patient Care Coordinator

Patient Care Coordinator

Palo Alto, CA 94302 US

Posted: 02/06/2026

Employment Type:

Contract

Industry: Healthcare

Job Number:

A Brief Overview:
The Patient Care Coordinator functions as a member of the patient care team. The position performs clinical tasks and procedures to support the delivery of care and to promote efficient use of the physician's time as well as performs all clerical duties required to complete patient check-in/check-out. The Patient Care Coordinator is responsible for assisting patients in obtaining services in a timely manner and ensuring efficient utilization of the physician's appointment schedule and coordination of patient care.

This position administers and coordinates referrals and the service authorization process, rooming duties and performs other clinic front desk activities. It may involve routine support work and, in a learning capacity, assisting in listed duties.

Core responsibilities include:

• Rooming
• Check-in/out
• Vaccine administration
• Medication administration
• POC testing
• Specimen collection
• Procedure assist
• Prescription refills
• CRM/In-Basket management
• Specific protocols, disability paperwork, and Ever Ready Checklist as assigned

• Prepares the necessary information (e.g., lab and procedural results), equipment and supplies for exam.
• Assists physicians with procedure setups, patient procedures and examinations.
• Performs patient care, including vital signs, weights, rooming, assisting with procedures, medication administration (vaccinations) and injections, and other necessary tests.
• Administers medications following approved procedures and only after checking medication and dose with a licensed person.
• Processes requests for prescription refills according to established practice.
• As required, performs waived testing (urine dipstick, urine pregnancy test, blood glucose testing), performs EKGs, and administers immunizations.
• Collects and sends specimens to appropriate labs for testing per protocol.
• Assists the physician with maintaining preventive health measures for a panel of patients.
• Reports and refers patient concerns and symptoms to licensed clinic personnel as appropriate.

• Schedules and edits and maintains patient/physician appointments for new and returning patients, using the scheduling system.
• Schedules radiology appointments.

• Maintains clean and orderly exam rooms, hallways and work areas.
• Responds to inquiries from patients, relatives and referring physicians with accurate information in a timely fashion.
• Provides information, referrals and customer service; acts as patient advocate, coordinator and liaison in dealing with the community.
• Acts as non-clinical liaison/concierge/navigator for referred patients before, during, or after encounters with the medical facility.

• Informs patients of authorization and collects payment for new and returning patients, using the scheduling system.
• Collects patient demographic and insurance data and enters into systems; assigns medical record numbers.
• Ensures appropriate verifications and authorizations are complete before patient sees provider.
• Assists with all messaging from the patient to the physician in a timely manner.

• High School Diploma or GED Required
• Medical Assistant Certificate from an approved diploma school/institution or equivalent documented training Required

• Knowledge of medical terminology and ability to apply it in duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Ability to speak and write effectively at a job-appropriate level.
• Problem solving, customer service, and ability to handle high volume and stressful situations.
• Ability to work independently and as part of a patient care team.
• Ability to follow instructions and standard operating procedures.
• Familiarity with home health, care coordination, and clinical care skills.
• Business communication skills, including clear writing and grammar.
• Ability to learn and update clinical knowledge regularly (e.g., Health Stream, continuing education).
• Understanding of…