Manager - Ambulatory Operations

Overview

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That is why we combine advanced technologies and breakthrough discoveries with family-centered care. We provide our caregivers with continuing education and state-of-the-art facilities. We need caring, committed people on our team to join our mission to heal humanity, one child and family at a time.

Job

This paragraph summarizes the general nature, level and purpose of the job.

• Oversee the operations of ambulatory sites to create a cohesive and aligned patient-centered experience throughout the ambulatory network.
• Provide leadership and oversight to staff, coordinate resources, and support physicians and clinical leadership to ensure efficient operations, compliance with quality standards, and strong patient outcomes.
• Participate in strategic planning, space management, and process improvement initiatives to support the long-term growth of ambulatory services.
• Provide operational oversight for daily site(s) management, including staffing, workflow coordination, patient experience standards, and site-level resource utilization.
• Manage operational and capital budgets, monitor financial performance, and address variances to achieve fiscal accountability.
• Partner with LPCH Administration, clinical chiefs, and physicians to develop and execute site-specific operational plans that align with organizational goals.
• Apply Lean management and Daily Management System principles to improve efficiency, streamline patient flow, and ensure consistent site operations.
• Establish, communicate, and monitor administrative policies, procedures, and standards to ensure alignment with clinical practices and compliance with regulatory requirements.
• Respond to and analyze patient complaints, identify trends, and lead resolution efforts to improve patient experience.
• Participate in leadership committees, work groups, and interdepartmental initiatives to ensure smooth coordination across ambulatory sites.
• Support onboarding of new providers and staff, ensuring appropriate resources, training, and integration into site operations.
• Recruit, supervise, and develop staff, anticipating practice needs and aligning staffing models with patient demand and new service offerings.
• Collaborate with physicians and allied health professionals to develop workflows, protocols, and operational improvements.
• Coordinate and implement space planning, building transitions, special projects, and technology or equipment needs.
• Ensure ongoing compliance with quality standards, policies, and all applicable federal, state, and local regulations.
• Implement process improvements related to patient flow, appointment scheduling, and resource utilization to enhance patient care and cost-effectiveness.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in a work-related discipline/field.

Experience: Three (3) years of related experience in health care, business management, clinical services, or a related field, including administrative or managerial positions.

License/Certification: None required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Knowledge of healthcare operations, patient service delivery systems, and applicable federal, state, and local regulations.
• Knowledge of project management processes, Lean management tools, and operational improvement methodologies.
• Ability to adjust communications to fit the needs and level of understanding of diverse audiences.
• Strong interpersonal skills with the ability to build and maintain effective relationships across all levels of the organization.
• Ability to provide leadership and influence others through coaching, training, and performance management.
• Ability to…