VP, Solutions Lead
Listed on 2026-02-07
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Healthcare
Healthcare Management
About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our TeamReinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from Capital
G, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, Well Span Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.
Location Requirement
We believe the best ideas happen together. To support fast collaboration and a strong team culture, this role is expected to be in our Palo Alto office five days a week, unless otherwise specified.
About the RoleHippocratic AI is building the world’s leading voice-based patient services platform for life sciences, of which one of the core domains is Pharma Patient Services.
As VP, Solutions Lead, you will be responsible for shaping, validating, and bringing to market patient-facing agentic experiences across pharma, spanning access, reimbursement, adherence, education, safety monitoring, and post‑launch support.
This role starts as a senior individual contributor and operates in a highly cross‑functional, matrixed environment. You will work closely with product, engineering, LLM, conversation design, evaluation, deployment, clinical, compliance, and commercial teams to turn real patient services workflows into pilot‑ready and production‑ready agentic solutions.
You will sit at the intersection of market need and execution: understanding how patient services actually work today, identifying high‑impact opportunities, translating them into agent behavior and scripts, and driving short sprint cycles to bring offerings to market.
What You Will DoUnderstand and Map the Patient Services Landscape - Develop a deep, practical understanding of patient services operations across pharma and specialty pharma, including hubs, access and reimbursement programs, specialty pharmacies, call centers, and third‑party service providers. Map current workflows, pain points, handoffs, and failure modes from both the patient and operator perspectives.
Identify and Prioritize Market‑Ready Use Cases - Evaluate and prioritize patient services use cases based on customer demand, operational complexity, regulatory considerations, reimbursement dynamics, and speed to value. Focus on opportunities where voice‑based agents can reduce friction, improve patient experience, and deliver measurable operational and financial outcomes.
Translate Workflows into Agent Design - Work directly with subject matter experts to convert real‑world patient services workflows into concrete agent behaviors, scripts, decision trees, escalation logic, and guardrails. Ensure agents behave predictably, safely, and compliantly in live patient interactions, particularly in specialty and high‑cost therapy contexts.
Incorporate Data and Reimbursement Considerations - Partner with internal teams and external vendors to understand how data flows through patient services programs, including benefits verification, eligibility checks, prior authorization processes, refill signals, and adherence metrics. Ensure agent workflows align with reimbursement…
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