Manager - Family Centered Care

Overview

At Lucile Packard Children's Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you.

Join us on our mission to heal humanity, one child and family at a time.

Job : P

This paragraph summarizes the general nature, level and purpose of the job.

Responsible for the implementation and management of two enterprise-wide programs in the Family Centered Care Department:
Family Advisor and Self-Management Programs. Provides strategic development, management, planning and oversight of the FCC department with efforts and related programs and activities to support Stanford Children s Health s mission and vision. The Manager ensures that Family Centered Care program adheres to the practices and principles of Family Centered Care. In addition, the Manager strives to embed FCC practices and principles in all aspects of care at SMCH: clinical care;

policy development; patient safety, quality improvements and research endeavors. The Manager works at both the operational and strategic levels to assure that SMCH is a family-centered institution.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital s policies and procedures, including its Service Standards and its Code of Conduct.

• Assists in the operational and strategic oversight of the Family Centered Care program. Provides input into SMCH operational and strategic initiatives with the aim of embedding family centered practices and principles throughout SMCH.
• Manages two enterprise-wide programs for the Family Centered Care Department: the Family Advisor Program and Parent Support Programs.
• Develops and tracks expenditures and assists in budget management of the Department of Family Centered Care annual budget. Assists Director with building budget each fiscal year. Engages in clinical decision-making to assure FCC program scope and integrity.
• Responsible for the quality assurance for the Family Centered Care program. Oversees the development and implementation of new family centered care programs and initiatives that aligns with SMCH goals and strategic initiatives. Tracks department metrics. Develops dashboard to track program progress and make data driven program decisions. Provides insight and understanding of psychosocial principles and trauma-informed care in programs work with parents and patients/families.
• Develops partnerships with operations leaders to facilitate embedding Family Centered Care practices into clinical workflows.
• Maintains consistent communication with stakeholders on FCC program expectations, barriers, and opportunities. Escalates issues to Director of Patient and Family Experience.
• Oversees the Family Centered Care team members and all responsibilities of those positions. Performs all key management responsibilities for the functional area (e.g., budgeting and financial management; human resources management; performance management; compliance and quality assurance).
• This position provides leadership to ensure attainment of functional objectives, development, and serves as a resource…