Medical Front Office - Patient Service Specialist

Medical Front Office - Patient Service Specialist

Join us at Select Physical Therapy as a Medical Front Office – Patient Service Specialist
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This range is provided by Select Physical Therapy. Your actual pay will be based on your skills and experience – talk with your recruiter to learn more.

• Base pay range: $21.00/hr – $23.00/hr

Looking for a friendly and outgoing person to perform front office duties and be the first point of contact for patients needing Physical Therapy services. The front office handles phones, scheduling, insurance verification and running end of day reports. We prefer someone with experience but will train a fast learner who has the right personality to help patients and fit in with the current team.

When patients enter our center, we want them to have an exceptional experience – starting at the front desk. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs.

• Center location: 425 Sherman Ave Ste 300, Palo Alto, CA 94306
• Type of employment:
  Full Time
• Hours:
  
  Weekdays (8am‑5pm)
• Compensation: $21.00 – $23.00/hour

• Mentorship and orientation programs for a successful transition
• Generous PTO to maintain a healthy work‑life balance
• Comprehensive medical, RX, vision, and dental plan offerings
• Company-matching 401(k) retirement plan, life and disability protection

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Communicate regularly with attorneys, insurance companies, translation companies, market operational leaders and the business development team.
• Collect co‑pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

• High School Diploma or GED.
• 1 Year of medical office experience.
• Health care experience.

• Insurance verification experience.
• 1 Year of front desk experience.

• Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
• Appropriate manual dexterity to enable typing (including 10‑key) throughout a work day/shift.
• Lift up to 25 lbs safely, from ground to waist using proper body mechanics.
• Carry office supplies up to 10 lbs.
• Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction.
• Speak and hear sufficiently to understand and give directions.

Equal Opportunity Employer / including Disabled / Veterans