Program Manager; Family Caregiver Program

Program Manager (Family Caregiver Program) 2 Year Fixed Term/Benefit Eligible

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1.0 FTE Full time Day - 08 Hour R2552080 Hybrid  Health Educ Programs Business & Administration PALO ALTO, 500 Pasteur Dr, California

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Day - 08 Hour (United States of America)

At Stanford Health Care, you’ll have the opportunity to work at a leading academic medical center that champions patient safety, innovation, and research excellence. Join a multidisciplinary team where your expertise ensures rigorous protocol implementation and high-quality patient care.

As a Program Manager, you’ll be supported by an organization that truly invests in your growth. You’ll have access to internal mobility opportunities, annual education funds, and professional development programs that help you continue to advance in your career.

We offer a strong benefits package, including paid time off, parental leave, 403(b) matching, tuition reimbursement, health and dental coverage, paid holidays, disability benefits, and even pet insurance.

This position is hybrid, with an expectation of being on-site in Palo Alto three days each week for clinical rounding, volunteer oversight, and collaboration with interdisciplinary teams. Occasional work at other SHC locations including Redwood City, San Jose, and East Bay sites may be required.

• Support the Family Caregiver Support Program within the Office of Patient Experience by working in partnership with the Director and key stakeholders and program staff to lead day-to-day program operations, managing systemwide caregiver initiatives, and partnering closely with clinical teams to strengthen the caregiver experience.
• Define project scope, goals, and deliverables that support Patient Experience and SHC priorities.
• Collaborate with Health Library team, health educators, and clinical partners, to develop caregiver resources, onboarding materials, navigation tools, and education pathways.
• Manage workflows for caregiver identification, caregiver readiness, bereavement resources, and transitions-of-care support.
• Support the development and maintenance of evaluation metrics, dashboards, and reporting.
• Provide program leadership for assigned functional and cross-functional program improvement efforts.
• Manage, assess, and document program improvement efforts and scope using standard A3 template.
• Define project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
• Implement quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
• Coordinate and participate in staff training and competency assessments for program equipment, supplies, and techniques.
• Develop unit programs, roles/responsibilities, and program algorithms as appropriate.
• Review reports related to participant performance and provide additional coaching and/or training, as needed.
• Track advancements in equipment technology, make recommendations for additional or replacement equipment; coordinate equipment trials.
• Conduct rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinate training and implementation of program strategies.
• Work with program champions, vendors and related hospital departments to develop and distribute publicity materials for program.
• Work collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure consistent application of program practices across all groups.
• Serve as a member of a program committee, report results to Senior Leadership following appropriate communication channels, and attend unit-based meetings to address program issues.
• Maintain data related to program implementation and injuries, including injury expense reduction; maintain…