Patient Care Coordinator II; Medical Assistant), Neuro Surgery SNHC

1.0 FTE Full time Day - 08 Hour R2652939 Onsite  Neuro Surgery SNHC Allied Health PALO ALTO, 213 Quarry Rd, California

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Stanford Health Care is looking for Patient Care Coordinators (PCC/Medical Assistants) to be part of our strong team environment. A PCC works as the point person navigating the patients from every discipline through their clinic visit at Stanford Health Care. They work closely with other team members in different departments to provide quality patient care.

We’re looking for someone who enjoys working with patients and helping them obtain the care they need. Our team members are cross trained to work in multiple roles from front desk to back office. A few responsibilities the PCC will be assisting with are rooming patients, checking patients in and out, scheduling follow-up appointments, setting up procedural areas, assisting providers during procedures, managing providers schedules and ensuring timely communication between the patient and the provider by responding to patient messages.

• Key responsibilities include but are not limited to:
• Clinical Expertise Development:
  Undertake work in assigned areas to develop the necessary expertise within a given specialty area or clinic.
• Record Keeping and Protocol Compliance:
  Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention within the role's scope.
• Patient Care:
  Perform patient care duties, including measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other special departmental tasks such as EKG, ear lavage, etc.
• Clinical Administration:
  Handle check-in/out, virtual rooming for providers, vaccine administration, point-of-care testing, and specimen collection.
• Clinic Maintenance:
  Manage weekly clinic preparation, clinic area stocking, medication, and supply ordering, and ensure timely completion of work assignments.
• Communication and Coordination:
  Handle patient phone calls, prescription refills, and clinic support operations, manage CRM/In-Basket, and serve as a liaison between the provider, the patient, and the staff.

• High School Diploma or GED equivalent AND one of the following:
• Certificate of completion or official transcript from a medical assisting program
• Completion of medical assistant training by a licensed physician or podiatrist
• Certification as medical assistant through a Medical Board of California – approved medical assistant certifying organization

• At least one year of overall experience (Including external experience) Required

• Knowledge of and ability to use and apply medical terminology in performing duties.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in functional area.
• Ability to speak and write effectively at a level appropriate for the job.
• Ability to solve problems and identify solutions.
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations.
• Ability to work independently as well as an integral part of the patient care team.
• Ability to follow instructions and standard operating procedures.
• Demonstrated familiarity, knowledge and understanding of home health, practice care coordination, clinical care skills.
• Ability to demonstrate business communication skills including speaking and writing effectively at a level appropriate for the job.
• Ability to learn and update clinical knowledge regularly through Health Stream classes and other training.
• Ability to understand population health and disease concepts; inventory methods and practices; motivation learning; customer relationships service concepts and practices.

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers required