Patient Care Coordinator II Front Desk; Medical Assistant - ENT

Patient Care Coordinator II (Medical Assistant) – ENT

Stanford Health Care –  ENT Surgery, Watson Ct, Palo Alto, CA. 1.0 FTE, Full‑time, Day – 08 Hour, Onsite.

Job Overview

As a foundational level, the PCC II is expected to learn and apply job skills, policies, and procedures to complete moderate assignments and tasks. They exercise judgment within defined guidelines to determine appropriate actions and facilitate smooth day‑to‑day clinic operations while developing the necessary skills to progress within our care delivery team.

Responsibilities

• Clinical expertise development – Undertake work in assigned areas to develop necessary expertise within a given specialty.
• Record keeping and protocol compliance – Complete disability paperwork, maintain temperature logs, follow assigned protocols, and ensure workplace safety and infection prevention.
• Patient care – Perform tasks such as measuring vital signs, weight, height, rooming, drawing labs, assisting providers with medication reconciliation, and other departmental duties such as EKG and ear lavage.
• Clinical administration – Handle check‑in/out, virtual rooming for providers, vaccine administration, point‑of‑care testing, and specimen collection.
• Clinic maintenance – Manage weekly clinic preparation, clinic area stocking, medication and supply ordering, and ensure timely completion of work assignments.
• Communication and coordination – Handle patient phone calls, prescription refills, and clinic support operations; manage CRM/In‑Basket and serve as a liaison between provider, patient, and staff.

Education Qualifications

• High School Diploma or GED equivalent and one of the following: (1) Certificate of completion or official transcript from a medical assisting program; (2) Completion of medical assistant training by a licensed physician or podiatrist; (3) Certification as a medical assistant through a Medical Board of California‑approved organization.

Experience Qualifications

• At least one year of overall experience (including external experience).

Preferred Knowledge,

Skills and Abilities

• Knowledge of and ability to use and apply medical terminology.
• Knowledge of coding and billing regulations.
• Knowledge of computer systems and software used in the functional area.
• Effective written and verbal communication.
• Problem‑solving and solution identification.
• Customer‑service skills in high‑volume stressful situations.
• Ability to work independently and as part of a patient‑care team.
• Follow instructions and standard operating procedures.
• Familiarity with home health, practice care coordination, and clinical care skills.
• Business communication skills, including legible penmanship, grammar, syntax, and writing clear concise reports.
• Continuous learning and updating of clinical knowledge.
• Understanding of population health and disease concepts, inventory methods, and customer‑relationship practices.

Licenses and Certifications

• Current American Heart Association Certification for Basic Life Support for Healthcare Providers (required).

Equal Opportunity Employer

Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all its policies and practices. SHC does not discriminate on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above.

Candidates with criminal convictions will be considered after an individualized assessment.

Base Pay Scale:
Generally starting at $33.22–$37.39 per hour. Final pay is based on experience, education, specialty, and training.

Seniority level

Entry level

Employment type

Full‑time

Job function

Health Care Provider

Industries

Hospitals and Health Care