Public Safety Dispatcher II; Lateral

LOOKING FOR EXPERIENCED PUBLIC SAFETY DISPATCHERS!

The Palo Alto Police Department is committed to providing exceptional public safety services and taking a leadership role in building community partnerships. We subscribe to core values that include integrity, accountability, trust, teamwork, a positive attitude, and the professional, impartial treatment of all. Our key responsibilities include:

• To provide police response to emergency and non-emergency requests for service in a coordinated and timely manner.
• To apprehend and prosecute offenders and/or resolve investigations in a timely and thorough manner.
• To minimize injury and property damage by promoting a safe and orderly flow of pedestrian, bicycle and vehicular traffic.
• To provide coordinated, responsive and reliable 9-1-1 dispatch services.

Are you ready for an exciting opportunity? The City of Palo Alto is looking for qualified candidates for the Public Safety Dispatcher II (Lateral) position. Operating under general oversight, the Communications Public Safety Dispatcher II will handle the dispatch of emergency and non-emergency personnel and equipment for various user agencies. This includes responding to service calls covering police, fire, paramedics, ambulance, utilities, public works, and animal control services.

Additionally, the role involves providing crucial information to both the public and user agencies. As the journey level in the Public Safety Dispatcher series, this role carries out a wide range of dispatch duties with a high level of autonomy. Duties include receiving assistance requests, assessing response urgency and type, dispatching personnel to handle reported incidents, and monitoring situations for changes and personnel safety during responses.

The work often occurs under pressure.

Don't miss this opportunity to contribute to public safety and serve our community in a fast-paced and rewarding environment.

Apply today to join our team and make a difference!

• Comprehensive Dispatch Experience:
  Proficient in emergency response procedures and protocols across multiple agencies.
• Critical Thinking and Decision-Making:
  Quickly assesses situations to determine appropriate responses and actions.
• Effective Communication Skills:
  Clear and concise communicator in high-pressure situations, both verbally and in writing.
• Technical Proficiency:
  Skilled in using dispatch systems, databases, and communication equipment.
• Adaptability and Resilience:
  Maintains composure and efficiency in dynamic and challenging environments.
• Collaboration and Teamwork:
  Works effectively with diverse teams and agencies to coordinate responses.
• Customer Service Orientation:
  Provides courteous and helpful assistance to callers and responders.
• Problem Solving Abilities:
  Identifies issues, gathers relevant information, and resolves incidents promptly.
• Attention to Detail:
  Ensures accurate documentation and information dissemination.
• Commitment to Public Safety:
  Demonstrates dedication to maintaining community safety and well-being.

This position is represented by Service Employee International Union position (SEIU).

• Receives telephone complaints concerning crimes and police emergencies and dispatches appropriate police patrol units by radio to investigate. Relays instructions and questions for field units.
• Receives telephone information concerning fire and medical emergencies and dispatches appropriate fire and ambulance units by radio. Relays instructions and questions from field units.
• Receives telephone complaints concerning utilities and public works emergencies and dispatches appropriate service units to make repairs. Relays instructions and questions from field units.
• Receives telephone complaints concerning animals and dispatches appropriate animal control units to investigate. Relays instructions and questions from field units.
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