Reverse Logistics Technical Lead

About Wing

Wing offers drone delivery as a safe, fast, and sustainable solution for last mile logistics. Consumer appetites for on-demand services are increasing, but current delivery methods are inefficient, costly, and contribute to road accidents and air pollution. Wing’s fleet of highly automated delivery drones can transport small packages directly from businesses to homes on-demand, in minutes. We design, build, and operate our aircraft, and offer drone delivery services on two continents.

Our technology is designed to be easy to integrate into existing delivery and logistics networks, offering a scalable drone delivery solution for a broad range of businesses. Wing is a part of Google's parent company, Alphabet, and our mission is to create the preferred means of delivery for the planet. If you're ready to do the greatest work of your life, come join us.

Wing is seeking a highly motivated and experienced Reverse Logistics Technical Lead to join our Global Central Operations team in Palo Alto, CA. In this pivotal role, you will drive the technical strategy and execution for rebuilding and refurbishment processes, with a significant focus on aviation assets. You will lead technical initiatives, collaborate with cross‑functional teams, and utilize data-driven insights to optimize our reverse logistics operations.

The ideal candidate will have a strong understanding of drone principles, exceptional problem‑solving skills, and a proven history of successfully leading technical projects.

• Spearhead technical projects focused on the end-to-end reverse logistics lifecycle for returned assets and drones, encompassing diagnosis, harvesting of components, rebuilding, and refurbishment processes.
• Design, develop, and implement streamlined and efficient technical processes for the triage, repair, rebuilding, and refurbishment of Wing assets, ensuring adherence to stringent quality control standards at each stage.
• Collaborate closely with cross‑functional teams, including Product Engineering, Manufacturing, and Service Providers, to optimize the overall reverse logistics flow, identify areas for improvement, and drive initiatives that demonstrably reduce costs, improve turnaround times, and enhance the quality of refurbished products.
• Create and maintain comprehensive technical documentation, such as detailed repair manuals, effective troubleshooting guides, and clear training materials, to support internal teams and external partners.
• Take ownership of data analysis and reporting related to technical rebuild metrics, providing insights into performance, identifying trends, and recommending data‑driven solutions for continuous improvement.

• Bachelor's degree in Engineering (e.g., Industrial, Mechanical, Electrical), Supply Chain Management, Information Technology, or a closely related technical field. A Master's degree in a relevant discipline is highly desirable.
• Minimum of 12+ years of progressive experience in reverse logistics, service engineering, or a related technical role with increasing responsibility.
• 5+ years of people management experience.
• Demonstrated ability to successfully implement and manage technical solutions and systems to optimize repair procedures, product evaluation and process development in support reverse logistics, maintenance or 3
  
  PSP maintenance.
• Comprehensive understanding of end-to-end reverse logistics processes, including triage, repair, rebuilding, refurbishment, and disposition strategies.
• Proven proficiency in data analysis and reporting tools, such as SQL, Excel, and Power BI, with the ability to extract meaningful insights and generate actionable reports.
• Experience in evaluating and effectively managing relationships with third‑party vendors providing technical solutions and services for reverse logistics.
• Strong ability to analyze end-to-end processes, apply manufacturing statistics and design of experiments principles, and identify data-driven opportunities for continuous improvement.
• Proven track record of successfully managing technical projects and leading cross‑functional teams, including experience in asset management,…