Sr. Product Engineer, Industrial Storage

What to Expect

The Tesla Energy Product and Service Engineering team is looking for a passionate, collaborative, and skilled Product Engineer to join the team to support the explosive growth of our Industrial Storage fleet. As the Industrial Storage fleet grows, Tesla is also committed to having an industry-leading uptime in our deployed fleet of commercial and utility scale batteries across a variety of grid-scale applications.

We use data collected from our highly connected systems to monitor product performance, find problems before the customer does and to systematically eliminate the causes of downtime. The Industrial Storage team is seeking a product engineer to lead the system-level integration aspects across electronics design, firmware and software and service operations to support new feature release and diagnostics across our fleet of energy storage systems.

You will work with a team of engineers to pilot new firmware features, troubleshoot unexpected behavior, develop onboard diagnostic self-tests and feedback fleet analysis to development teams. Ultimately, you will be responsible for supporting commissioning activities and improving the customer operational uptime in Tesla's stationary batteries used by commercial and utility scale customers in grid connected and microgrid applications. To be successful, in this role you will need to be skilled at troubleshooting electronic systems, mechanical systems, and computer networks, as well as using Linux operating systems, developing your own Python code and manipulating SQL data.

If you are a "maker" that loves to solve problems, this is the role for you.

• Troubleshoot and resolve hardware, software, and firmware issues that cause downtime for Tesla's Industrial Storagecustomers
• Lead cross-functional efforts to drive actions with design, firmware development, field service, and the technical support teams as required to systematically prevent known issues from reoccurring
• Mine data logged by Tesla's Industrial Storage fleet to define the signature for a failure mode and utilize Tesla automation tools to programmatically diagnosis and react to future occurrences of that failure mode
• Define the actions that need to be taken by the field service and technical support teams when a specific failure mode occurs, publish those actions in Tesla's Service tools, and develop any specialized training required to complete those actions
• Quantify the benefit of a product or manufacturing improvement opportunity and work with the engineering and manufacturing teams to implement the improvement for existing and future products as appropriate
• Provide support on escalated customer cases from around the world to minimize system downtime for Tesla'scustomers
• Work with field service and technical support teams to create the documentation and training necessary to commission,operate, repair, and service Tesla's Industrial Storage products installed globally

• Degreein Electrical Engineering, Computer Engineering, Mechanical Engineering, or equivalent experience
• Experience using SQL and Python for data analysis on very large databases
• Experience with managing or maintaining equipment running Linux based applications
• Strong engineering fundamentals and intuition, applied to firmware/software-enabled systems
• Prior experience troubleshooting electrical, system, firmware, or process failure modes
• Proven cross-functional leadership and collaborative skills An excellent attention to detail and an ability to produce clear and concise written documents and diagrams
• Experience with battery systems and power systems is a plus

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent…