Improvement Associate

Company Description

This paragraph summarizes the general nature, level and purpose of the job.

The Performance Improvement Associate supports the implementation of effective, efficient and continuously improved programs, projects and processes within the hospital, and is responsible for helping achieve excellence in these areas to create measureable, sustainable change. Is led by the Performance Improvement Specialists, Advisors and Performance Improvement Director on assignments, to improve processes and develop the capability of staff to apply improvement methodology at all levels of the organization.

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

• Works across the organization, contributing to the support of the delivery of identified high value transformational improvement programs and projects.
• Assists with applying improvement science and project management methods to particular programs and projects, where directed by the project lead.
• Applies analytical skills to manipulate and analyze data and able to present findings to key stakeholders.
• Prepares management reports, and defines and evaluates problems and recommends solutions.
• Liaises with key stakeholders to build relationships, influences, gains and shares knowledge and experience and, where necessary, discusses and resolves issues.
• Interprets and analyzes data to identify risks and opportunities for program/process improvements.
• Develops and delivers presentations to groups in a training or facilitation role. Collaborates with PI specialist and advisors and assists with developing presentations and documents that articulates a compelling story line through the effective use of data.
• Coordinates implementation efforts; communicates, garners support, and provides necessary support during improvement activities.
• Analyzes work streams and data trends and identifies issues. Raises issues identified with Managers and Directors and collaborates to analyze alternatives to determine best outcomes.
• Assist leadership with annual plan deployment cycle including contributing to the development and deployment of goals, and the check/adjust process.
• Participates actively in internal operational improvements within Performance Improvement Department.
• Performs other related and incidental duties as needed or assigned.

Education: Bachelor
28s degree in Industrial Engineering, Business Administration, Public Health, Human Biology, or closely related field.

Experience: Two (2) years of progressively responsible and directly related work experience.

License/Certification: None required.

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Knowledge of project management process and systems.
• Ability to perform complex project tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment.
• Ability to develop a sound knowledge of stakeholders and anticipate and respond to stakeholder needs.
• Ability to work independently and as part of a team to achieve goals and objectives.
• Ability to make presentations in a confident and engaging manner.
• Knowledge on how to analyze data and present finding in an easily understandable manner.
• Ability to rapidly learn and apply (with guidance) improvement science principles, steps, and tools in the various activities.
• Ability to learn and apply Performance/Process Improvement methodologies and techniques through a variety of on-the-job, formal, and self-study techniques.
• Ability to communicate effectively, clearly concisely, and persuasively at all levels of organization, demonstrating a willingness to listen and respond appropriately.
• Ability to establish and maintain effective working relationships with individuals at all levels across the organization.
• Ability to collaborate effectively with a multidisciplinary team.
• Ability to learn how to recognize and diagnose obstacles to performance and productivity.
• Ability to solve problems and identify solutions.

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new…