Business Operations

About Ladder

We saw a problem within the life insurance industry: getting covered took too long, involved too much paperwork, and required too many in-person meetings with sales agents. Having lost his father at a young age, our CEO, Jamie, was determined to make it easier for people to get the coverage they needed to provide for their families. So, we got to work.

We developed a method of real-time underwriting leveraging AI and, in doing so, reduced the months-long process of applying for life insurance to minutes. Our digital experience is quick (instant decisions!), loved by users (check out our Trustpilot or Google reviews) and prolific ($74 billion+ in coverage provided).

We are looking for someone to join our Business Operations team and help lead strategic planning, enhance performance management and forecasting, develop new processes and operating cadences, and support key cross-functional initiatives. The ideal candidate will possess a mix of Strategic Planning, Analytics, and Operations background. They will have demonstrated experience providing strong business analytics, and delivering on projects of all sizes.

They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities.

Please note, this can be a hybrid role based in our Palo Alto headquarters or a remote role based in one of the 23 States Ladder is currently hiring in - AZ, CA, CO, CT, FL, GA, IA, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, WI.

Please note, Ladder is not currently sponsoring or transferring OPT or H1-B visa's.

• Lead or program manage multiple strategic initiatives at any given point. Some examples include: drafting business cases for a new product idea, evaluating the impact of a new partnership, or strategizing to drive further monetization.
• Drive business reporting to leadership across Ladder: you will be a hub for business data and communication, and act as the primary point of contact for sales, forecasting, and other business data. When we over- or underperform in a given week, you’ll know why.
• Assist with strategic planning:
  You will identify opportunities to influence, support, and execute on our strategy. You will assist with the quarterly and annual planning processes.
• Prioritize and size initiatives: evaluate impact, resource requirements, and implementation timelines of initiatives.
• Collaborate and coordinate cross-functionally: you will need to navigate across Ladder’s functions, and gather and analyze data from multiple sources to inform decision‑making at all levels.
• Build efficient processes and implement new systems: you will spot the highest priority business initiatives and improvement areas, and devise new processes or implement new systems to bring those to life.

• Start-up mentality. Desire to roll‑up your sleeves, and problem‑solve.
• BA / BS degree or equivalent practical experience.
• 3-5+ years of experience in a business strategy role (Operations at a technology company, management consulting, investment banking, etc.).
• Demonstrated ability to lead complex projects end to end.
• Outstanding executive‑level verbal and written communication skills.
• Passion for solving complex problems, and building scalable processes.
• Uncanny ability to embrace ambiguity and see around the corners.
• Impeccable attention to detail, follow‑through, and resourcefulness.
• Experience working with large datasets and using practical statistical analyses.
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision.
• Comfort working in a high growth, constantly changing environment.

Whether you work in our beautiful office in Palo Alto or remotely, Ladder is highly collaborative and fun. To support you in your role, we offer fantastic perks and benefits that reflect our mission of care and support, including:

• Excellent medical, dental, and vision coverage | We offer competitive healthcare and dental plans for you and your family.
• Flexible paid time off | Take the time that you need to rest and recharge, including our week‑long winter holiday closure.
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