Program Support Assistant

Overview

Program Support Assistant. Department of Veterans Affairs, Veterans Health Administration, VA Palo Alto Health Care System. This position is organizationally under War Related Illness and Injury Study Center (WRIISC), in Psychiatry Service, at the VA Palo Alto Health Care System.

Open & closing dates: 01/29/2026 to 02/04/2026. Salary: $63,081 to $82,007 per year. Pay scale & grade: GS 7.

Location:

Palo Alto, CA. Remote job:
No. Telework eligible:
No.

Travel Required:

Not required. Relocation expenses reimbursed:
No. Appointment type:
Term.

Work schedule:

Full-time. Service:
Competitive. Promotion potential:
None. Job family (Series):

Supervisory status:
No. Security clearance:
Drug test:
No. Position sensitivity and risk:
Trust determination process. Financial disclosure:
Bargaining unit status. Announcement number: CARZ-EAE. Control number: . This job is open to:
Videos.

• Performs clerical, administrative and technical program support work for the service.
• Makes travel arrangements, prepares and submits travel documents for staff members.
• Performs timekeeping duties for the service.
• Communicates effectively both verbally and in writing with individuals from a variety of backgrounds.
• Handles conflict and problems in dealing with customers, constructively and appropriately.
• Works both independently and as a member of a team.
• Types a variety of documents into final form, ensuring correct grammar, spelling, punctuation, format and style.
• Utilizes a computer and applications to extract pertinent data and prepare a variety of reports.
• Utilizes a range of software applications (i.e., Word, Excel, Outlook, etc.) to prepare correspondence.
• Plans, organizes, and establishes priorities while meeting time constraints.
• Maintains an automated system of program-specific data to track suspense dates on project milestones, progress reports, funding accomplishments, and compliance strategies.
• Schedules meetings, transcribes minutes, gathers reports, and tracks actions for committees.

Monday-Friday 8:00am-4:30pm

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) – See “Additional Information” below for details.

To qualify for this position at the GS-7 level, you must have:
At least one (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-6) in the Federal service.

Specialized experience is experience performing administrative/clerical functions in a medical setting to include processing and entering patient demographics and statistics into a database, contacting patients by phone to gather intake information, assisting with reports, and utilizing computer applications to perform work duties.

Important: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic;…