Front Desk​/Office Assistant

About Us

About the Company: Marcus & Millichap Company (MMC) is a real estate leader and pioneer with a diverse family of companies offering Real Estate Services, Real Estate Investments, and Real Estate Developments. Each MMC company is a distinct fusion of real estate specialization and innovation, powered by a culture of loyalty that permeates throughout the Marcus & Millichap organization. To find out more about the Company, visit

Please note that we are in a great location - near Caltrain with excellent restaurants and shops within walking distance.

Job Description: We are seeking a Front Desk/Office Assistant to join our team in Palo Alto, California! The Front Desk/Office Assistant position is a vital and well-respected role at our Company. It’s ideal for someone with a customer service background who is looking for a first step into an administrative position, or an opportunity for someone to expand upon their existing administrative experience.

The person in this role will wear many hats and will support various departments such as HR, Facilities, and Legal. At times, the person in the role will need to juggle multiple projects; therefore, the position requires someone who is organized, flexible, and able to manage deadlines and priorities. The person in the role must have a professional presence and a friendly, customer-oriented demeanor.

Responsibilities include covering the front desk daily, as well as performing a variety of front desk, facilities, administrative, and office management tasks. This is a great opportunity for someone who possesses a ‘can-do’ attitude and the willingness to adapt to daily demands and challenges as they arise. The role requires someone punctual and reliable.

This is a full-time position with daily hours of 8:00 a.m. to 5:00 p.m. The position reports to the Facilities Manager.

Primary Duties & Responsibilities
:

This position involves the following:

Front Desk Duties --

• Answer, screen, and forward incoming phone calls, as well as monitor all voicemail boxes
• Greet and welcome clients and vendors as they arrive at the office
• Order and maintain the inventory of office/mailroom and break room supplies
• Ensure reception area and conference rooms are well-maintained
• Manage incoming and outgoing mail and packages (inter-office, USPS, Fed Ex, UPS)
• Maintain Conference Room calendar and HR time-off calendar
• Order lunches for internal meetings, as needed
• Review expense reports/invoices and add internal codes for processing of HR/corporate credit cards
• Provide backup support for the daily opening and closing of the office, as necessary

Facilities Duties --

• Monitor and maintain the inventory of facility supplies and equipment; order new supplies as needed
• Coordinate and monitor janitorial service requests
• Assist with the setup and breakdown of events, meetings, and conferences
• Operate basic building systems such as TVs, HVAC, lighting, and EV chargers
• Assist in providing tenant services according to the lease agreement

Administrative Duties --

• Provide administrative support to departments within the organization, including but not limited to HR; for example, assist with Ad Hoc HR & Office Projects
• Additionally, assist the Facilities Manager with office events by proposing ideas, helping to manage the budget, and executing the plan
• Other duties as assigned

Knowledge, Skills, & Abilities:

• Experience in Microsoft Office Suite (i.e., Word / Excel)
• Solid written and verbal communication skills
• Professional and positive attitude
• Customer service approach to interacting with all levels within the organization
• Proven ability to work independently
• Strong attention to detail and ability to effectively manage multiple projects
• Punctuality is required

Education & Experience:

• Bachelor’s degree or equivalent experience preferred
• Minimum of 1-year experience as a Front Desk Representative or a similar role

The compensation plan for this role will be commensurate with the skills required for the position. As such, it will be comprised of a base salary and an annual performance-based incentive, which is determined upon individual and portfolio performance. The Company offers a comprehensive benefits package to include:

• Paid Time Off + Paid Holidays
• Paid Sick Time
• 401k + Employer Contribution
• Medical (H.S.A./HDHP option w/ Employer Contribution)
• Dental
• Vision
• Flexible Spending Accounts
• Group Term Life/AD&D
• Voluntary Life/AD&D
• Long-Term Disability
• Buy-Up Long-Term Disability
• Employee Assistance Program
• Fitness & Wellness Program
• Other Voluntary Plans

Depending on the role, other benefits such as commissions, an educational assistance program (tuition reimbursement), a referral program, and/or a car allowance may be applicable.