Guest Service Supervisor

Overview

Join to apply for the Guest Service Supervisor role at Global Partners LP
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We are looking to add a Guest Service Supervisor (GSS) to our family. Our GSS will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks.

Global Partners LP has a long history delivering energy to communities, with initiatives like Global

GLO and a commitment to philanthropic work. We are excited for the next 90 years and welcome passionate people who want to contribute to the company’s future.

• Supervise employees and ensure they perform all duties implemented by management.
• Coach employees by giving constructive feedback to help perform tasks.
• Greet guests and provide an enjoyable shopping experience for everyone.
• Adhere to safety, security, quality, and store operations policies, procedures, and practices.
• Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
• Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, trash).
• Ensure the 24/7 execution of all guest service programs and processes.
• Responsible for all cash processes including deposit preparation, lottery, gift cards, and checks where applicable.
• Replenish products to ensure in‑stock conditions.
• Address inquiries and complaints from guests.
• Check in external and internal vendors per established guidelines.

• You work from your heart, genuinely love to take care of guests, and take pride in your work.
• You demonstrate a guest-first mentality and provide pleasant greetings and farewells to guests.
• You are confident, make eye contact, and build relationships with guests and associates.
• You are trustworthy, detail-oriented, and have excellent organizational skills.
• You use problem-solving skills to defuse issues and are a proven self-starter who can make decisions.
• You can direct others and prioritize tasks.

• Must be available to work flexible hours that may include days, nights, weekends, and holidays.
• Must be efficient and organized.
• Must be at least 18 years of age to be considered for the position.
• Must have reliable transportation and a valid driver’s license.
• Ability to access all areas of the store including selling floor, stock area, and register area.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
• Work in intermittent temperatures (cooler, outside, etc.).

• High School Diploma or GED

• Competitive salaries and opportunities for growth; access to a Talent Development Team with trainings for growth and job development.
• Health, Dental, Vision, and Life Insurance, plus wellness support.
• 401(k) with employer match.
• Tuition reimbursement after 6 months of service.

• Apply for the role. The hiring manager will review your resume; a recruiter or manager may contact you if your experience fits.
• Interviews may be conducted in person or via Zoom; additional information will be provided as needed.

Global Partners LP is an equal opportunity employer. We value diverse perspectives and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. If you require an accommodation to apply, please contact our recruiting department at .

Disclaimer:
In Massachusetts, lie detector tests are prohibited as a condition of employment. We comply with all applicable laws and regulations.