Car Wash Customer Service Lead

Customer Service Lead (GSL)

At BLISS we make a difference one car at a time. It is not only about what we do, it’s about who we are. We are passionate and contagiously positive. We love to make people smile and we will do whatever it takes to make our guests happy.

We are water warriors and believe water is life so we fight to conserve it at every turn. We are united as we are all part of life on this planet, and together, we can make it better.

If this sounds like you, then BLISS wants to invest in you and your future.

The Customer Service Lead is responsible for assisting in the day-to-day operations from site upkeep to guest service, membership sales, and training a positive team. An outgoing and friendly personality with a passion for guest caring is a key component of this role. The Customer Service Lead is responsible for ensuring a positive/safe experience for guests as well as providing a safe/positive working environment for employees.

• $17.00 - $19.00 hourly pay plus commission
• $500 Sign‑on Bonus
• Medical, Dental, Vision, Critical Illness & Accident Insurance Plans
• 401k with Employer Matching
• Flexible working hours
• FREE weekly car washes
• Opportunity for growth within the BLISS family

• Lead site staff and improve/maintain a clean, safe & efficient site
• Assist with daily paperwork in the Manager/Assistant Site Manager absence
• Provide the best customer experience by training the team on all internal and external programs and building customer loyalty through the membership program
• Train the team on Monthly Unlimited Wash Memberships as well as Single Wash Packages
• Provide daily direction to the staff and ensure safety and other compliance procedures are being adhered to
• Strong problem‑solving skills and stay in regular communication with the Site Manager
• Follow through on-site open/close process and ensure the site is fully operational during business hours
• Responsible for creating a culture and level of interaction to ensure exceptional customer care
• Accountable for providing strong, positive, and proactive leadership to the team while providing direction, training, and feedback
• Sustain a high level of product knowledge and product preparation
• Maintain clean work areas
• Maintain a safe work environment for employees, vendors, and guests
• Follow directions and make decisions consistent with the job functions
• Perform (after‑hours) site cleaning (includes tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform appearance policy
• Responsible for compliance with local, state, and federal laws as well as internal audits
• Enjoy working outdoors
• Be a team player

• Greet and create an exceptional first impression for all guests
• Offer & sell Monthly Unlimited Wash Memberships and Single Wash Packages
• Ensure all vehicles are loaded correctly and safely onto the conveyor
• Prep the vehicle within company guidelines
• Quality Control Area – verify all vehicles are BLISS clean and wipe down vehicles within company guidelines

• Always maintain the highest level of customer care
• Adapt to the ever‑changing high‑volume retail environment
• Take initiative when problems arise
• Adaptability to a variety of situations
• Attention to detail with the capability to prioritize and meet deadlines
• Work varied hours/days as business dictates
• Improve staff performance through motivation, training, and setting clear expectations

• Excellent verbal communication skills
• Lead, support, and contribute to team goals

• Communicate in English
• Communicate operational concerns with Management and co‑workers

• Reports to the Site Manager

• Works OUTDOORS with exposure to fumes from vehicles, equipment, and cleaning solvents
• Constant fluctuation in temperature and conditions
• Noise and vibration exposure

• Must lift up to 50 lbs
• Stand or walk for extended periods
• Flexible hours, night and day, weekends, and holidays
• Operate all related equipment

The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. The company reserves the right to amend and change responsibilities to meet business and organizational needs, as necessary.

BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. A Sign‑on bonus is payable after 90 days of continued employment. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.