Fresh Market Director

Career Opportunities with Vallarta Supermarkets PAYSCALE

$71,700 - $93,500

The Fresh Market Director oversees all fresh food departments within the supermarket, including Bakery, Tortillería, Meat, Seafood, Cremería, Taquería, Guacamole, Juice Bar, Marisquería, Produce, Floral, Frutería, and Receiving. Fully accountable for the Fresh Market Department’s performance, this role ensures customer service excellence, operational efficiency, team development, and product quality. The Fresh Market Director will contribute to maximizing the overall store profitability while upholding Vallarta’s core values and delivering extraordinary customer experiences.

• Operational Excellence & Financial Management:
  • Fully accountable for the performance and profitability of all fresh food departments.
  • Control departmental expenses, including labor and overtime, by effectively managing schedules and budgets.
  • Oversee product ordering and inventory levels for all fresh food departments to ensure product availability while minimizing waste.
  • Maintain all equipment (e.g., refrigerators, freezers), ensuring optimal operation, and follow through on repairs.
  • Walk through all Fresh Market departments with the respective department manager throughout the day, ensuring high standards of quality, rotation, and proper inventory management.
  • Enforce programs that comply with governmental agencies such as Federal and State laws, OSHA, Health Department, Department of Weights and Measures, Country of Origin Labeling (COOL), ABC, WIC, SNAP, etc.
  • Monitor and enforce security controls within Fresh Market departments to protect company property, team members, customers, and inventory.
• Customer Service &
  
  Experience:
  • Lead by example, greet all customers and team members while adhering to Vallarta’s Nuestra CASA pledge to deliver extraordinary customer service every time.
  • Responsible for ensuring extraordinary customer service by modeling Vallarta’s core values: customer service, commitment, integrity, respect, humility, and teamwork.
  • Lead the team in delivering exceptional customer service, addressing escalated customer concerns or feedback promptly.
  • Ensure the overall cleanliness and organization of the Fresh Market departments to create a welcoming environment for customers.
  • Build and maintain a strong management team by coaching and mentoring Fresh Market Department Managers to effectively delegate tasks and lead their teams.
  • Lead, coach, and develop Fresh Market Department Managers to plan, organize, and control department activities to meet company sales, profit, labor, and quality standards.
  • Ensure proper staffing levels, train, conduct performance evaluations, and provide recommendations for termination to the Store Director and HR.
  • Ensure department managers are properly training their teams and track team training progress and performance.
  • Conduct team member evaluations with department managers, ensuring performance goals are met and addressing areas for improvement.
  • Foster a positive team culture by recognizing and appreciating team contributions and recommending potential team members for promotion.
  • Ensure compliance with safety programs and policies, ensuring team members use proper safety equipment and report injuries immediately.
  • Drive the implementation of corporate directives and merchandising strategies, ensuring consistent execution of accurate company-approved pricing, signage, and product placement.
  • Oversee product displays, ensuring high standards of product presentation, freshness, and quality.
  • Conduct regular department audits, reviewing performance metrics, and making improvements as needed.
  • Serve as the primary point of contact for Fresh Market department managers, fostering communication between store personnel, department supervisors, HR, corporate office, Store Director, Center Store Director, vendors, and customers.
  • Communicate regularly with Fresh Market closing management to ensure all procedures and safety standards are followed.
  • Maintain clear communication with the Store Director and Center Store Director regarding department needs and team performance.
  • Ensure all correspondence from…