Senior Program Supervisor

Senior Program Supervisor – Rapid Diversion Program (RDP) – SSG Project 180 – Lancaster/Palmdale

• Lead and manage a team of 10‑15 site‑based clinical, case‑management, and supervisory staff to deliver high‑quality service outcomes at one courthouse.
• Hire, onboard, and train new staff, working with the RDP Clinical Services Manager and Program Manager as appropriate.
• Supervise direct reports to meet performance expectations, provide regular coaching and feedback, conduct annual performance reviews, implement disciplinary actions as needed, and perform administrative managerial duties.
• Coach supervisors on the team to build strong management skills and achieve expected performance outcomes with their direct reports.
• Help staff troubleshoot challenging client‑service situations through weekly supervision, ad‑hoc coaching, and direct intervention as needed.
• Cultivate a strong team culture and staff retention.
• Apply a racial equity lens to all elements of hiring and supervision.
• Build and maintain strong working relationships with attorneys, court staff, and DMH workers.
• Identify and resolve operational issues that prevent effective and efficient service delivery.
• Provide coverage for in‑court staff and/or other supervisors during vacancies and leaves of absence.
• Align with the Program Manager on site performance goals, using data and reporting tools to track progress, spot trends, identify and address issues, and refine strategy.
• Oversee data quality and ensure staff compliance with data‑management expectations.
• Collaborate regularly with the RDP Program Manager to elevate issues and provide input into program policy decisions.
• Understand and ensure faithful implementation of all program policies, norms, and requirements.
• Identify and coach staff to build the skills needed to become strong supervisors, cultivating current and prospective supervisor talent within the team and across the organization.
• Perform other duties as needed and provide coverage for other staff as needed.

• Strong leadership and supervision skills:
  Effectively manages teams, provides constructive feedback, and fosters a supportive, high‑performance culture.
• Excellent communication and interpersonal skills:
  Builds strong working relationships with staff, court partners, and external stakeholders; comfortable navigating high‑stakes, multi‑disciplinary environments.
• Proactive and solution‑oriented:
  Anticipates challenges and takes initiative to address problems before they evolve.
• Adaptable and flexible:
  Maintains composure and effectiveness in a fast‑paced, dynamic setting with shifting priorities and demands.
• Highly organized and detail‑oriented:
  Manages multiple responsibilities while maintaining accuracy, prioritizing tasks, and ensuring compliance with program expectations.
• Comfortable with difficult conversations:
  Navigates staff performance, client crises, and stakeholder concerns with professionalism and emotional intelligence.
• Data‑driven and tech‑savvy:
  Uses data to monitor performance and outcomes, and is proficient with electronic documentation and management systems.
• Culturally competent and trauma‑informed:
  Demonstrates sensitivity to diverse backgrounds and upholds best practices in trauma‑informed, recovery‑oriented care.
• Client‑centered and equity‑focused:
  Advocates for clients’ needs and works to reduce barriers to care and justice.

• Master’s degree in social work or mental health field from an accredited college or university, and valid license (LCSW, LMFT, LPCC) or registration (ASW/ACSW, AMFT, APCC) with licensing body (i.e. the BBS).
• 1‑2 years of supervising mental health or case management programs in a relevant context (forensic/court‑based, county‑operated mental health, or similar program).
• Experience working with culturally diverse populations.
• Valid CA driver’s license, proof of insurance and own vehicle required.
• Verification of Employment Eligibility and Background Check.
• Preferred
  • Lived experience with mental health and substance use recovery, homelessness or the criminal legal system.
  • Experience working with the forensic and/or dual‑diagnosed populations.
  • Experience…