Front Desk Agent

Overview

Front Desk Agent at Courtyard Palmdale. The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Courtyard Palmdale, 530 West Rancho Vista Blvd, Palmdale, CA 93551

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups; aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology and emergency procedures; assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with other employees.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Perform and complete all tasks on the shift checklist in a timely and efficient manner.
• Complete bucket checks, room rate verification reports, and housekeeping reports as required.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs; maintain a clean work area.
• Assist guests with safe deposit boxes and related needs.

• College course work in related field helpful; experience in a hotel or related field preferred.
• High School diploma or equivalent required; computer experience required.
• Customer service experience preferred.
• Strong verbal and written communication skills; ability to interact with guests and staff in a courteous and service-oriented manner.
• Ability to multitask, prioritize, and maintain regular attendance in line with hotel standards.
• High standards of personal appearance and grooming; compliance with hotel policies and confidentiality requirements.
• Willingness to cross-train in other hotel-related areas and to take initiative to anticipate guest or operational needs.
• Must be able to understand and apply complex information from various sources to meet objectives.

Salary Range: USD $16.50 - $17.25 per hour. Compensation type:
Hourly.